Area Community Manager I

About the position

The purpose of the Community Manager I is to enhance the client experience by servicing clients, providing operational and administrative support to clients and the center team. This position supports all of our coworking locations in the DC area.

Responsibilities

• Be physically present at the center to provide client support.
• Prepare for client inquiries by studying products, services and customer services processes.
• Answer all inbound phone calls for clients, sales and the company by directing callers as appropriate.
• Greet and direct visitors with a hospitality forward mindset.
• Receive, sort and forward incoming mail and packages for clients.
• Coordinate the pick-up and delivery of mail services.
• Assist in ordering, receiving, stocking and the distribution of office and café supplies.
• Assist in the management of client onboarding.
• Assist in the daily operations and maintenance of the center.
• Provide marketing materials for clients and prospects.
• Assist in planning and attend monthly client events.
• Perform administrative duties that support client in their daily business practices.
• Manage all client catering requests including the set up and tear down.
• Schedule conference rooms, day office usage, catering and equipment usage through Operate.
• Update and maintain accurate schedules for all clients and daytrippers.
• Receive all incoming vendor invoices and determine which invoices should be entered at the center level.
• Create purchase orders through Nexus Payables for offices and café supplies.
• Coordinate with building management company and janitorial staff to assist with building issues if necessary.
• Improve quality services by recommending improved processes.

Requirements

• Associates Degree or equivalent, Bachelors Degree in Arts or Sciences preferred.
• Minimum of 6 months experience in an office environment in a similar role.
• Experience in restaurant, hotel, retail or other hospitality experience highly desired.
• Excellent attention to detail and follow through.
• Excellent communication skills, both verbal and written.
• Ability to organize, prioritize and manage multiple tasks.
• Ability to demonstrate flexibility with changing priorities.
• Evidence of being a team player with strong interpersonal skills.
• Ability to work in a high-pressure environment and act in a dynamic, problem solving capacity.
• Ability to use IT/technology and Microsoft Suite.

Benefits

• 401(k) with company match
• Steady schedule — Core business hours are 8:15am-5:15pm M-F
• Opportunities for growth within the organization