Area Commercial Parking Manager - Detroit, MI

Parking Management Company•Detroit, MI

About The Position

The Commercial Parking Area Manager is responsible for the strategic management and operational oversight of multiple parking facilities within an assigned area. This role focuses on maximizing profitability, ensuring guest satisfaction and safety, and driving revenue growth. This position leads and coordinates parking staff, ensuring efficient operations, compliance with company standards, and the successful execution of technology installations and management. Primary ObjectiveWith a comprehensive understanding of the parking industry, the Commercial Parking Area Manager plays a key role in business development, generation, and maintaining strong client relationships. Additionally, this position oversees financial performance, payroll management, and operational improvements to enhance efficiency and service quality. By fostering a culture of excellence, the ACPM ensures that both client and associate satisfaction remains a top priority while continuously identifying opportunities for expansion and innovation within the market.

Requirements

A college diploma is required.
A minimum of five (5) years of managerial experience in customer service or hospitality management is strongly preferred, with additional leadership training, certifications, or business-related coursework seen as an advantage.
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Candidates must also pass and maintain a clean background check.
Advanced Client Management Skills
Payroll Management
Technological Proficiency
Excellent Communication and Reporting
Adaptability and Flexibility

Responsibilities

Oversee the daily operations of multiple parking facilities, ensuring efficiency and compliance with company policies and industry regulations.
Manage all aspects of self-parking, valet, and commercial parking operations to ensure seamless service delivery.
Continuously monitor facility conditions, addressing maintenance issues, security concerns, and operational challenges as they arise.
Enforce parking policies and procedures, including revenue control and ticket management, to maintain compliance and optimize profitability.
Maintain accurate records of financial transactions, parking revenue, and operational expenses to support effective financial oversight and reporting.
Develop and implement strategies to maximize revenue and occupancy rates at each facility while ensuring budgetary compliance and cost control.
Continuously monitor financial performance, identifying opportunities to increase revenue through new business opportunities, strategic partnerships, and optimized pricing strategies.
Analyze reports to track financial trends, assess operational efficiency, and make data-driven recommendations for continuous improvement and growth.
Recruit, train, and supervise a team of parking attendants, supervisors, and customer service staff while ensuring proper staffing levels to meet business demands.
Conduct regular performance reviews, provide coaching, and implement employee development initiatives to enhance skills and performance.
Develop work schedules that align with operational needs and efficiency goals.
Foster a culture of growth, teamwork, and accountability within the parking operations team to drive productivity and maintain high service standards.
Ensure a high level of customer service and guest satisfaction at all locations by responding promptly to inquiries, concerns, and complaints while implementing effective solutions for service improvement.
Build and maintain strong relationships with property owners, commercial clients, and local businesses to enhance partnerships and business growth.
Develop customer service training programs to equip staff with the skills necessary to provide exceptional client and guest interactions, fostering a positive and professional service environment.
Ensure compliance with local, state, and federal regulations regarding parking operations and labor laws while implementing and monitoring safety and security protocols to protect customers, staff, and company assets.
Conduct regular audits to identify and prevent fraud, theft, and operational discrepancies, ensuring adherence to company policies and industry standards.
Generate new business leads and close deals to expand the company’s commercial parking portfolio while collaborating with the sales team to identify potential clients and establish strategic commercial partnerships.
Actively participate in industry events, networking meetings, and client presentations to promote company services and strengthen business relationships.
Conduct market research to analyze competitor strategies and assess customer demand, ensuring the company remains competitive and well-positioned for growth.
Prepare and submit reports on financial performance, operational efficiency, and customer satisfaction while maintaining accurate records of payroll, scheduling, and employee attendance.
Collaborate closely with senior management to develop long-term strategic plans that drive business growth and operational improvements.
Ensure proper documentation of permits, contracts, and compliance records to uphold regulatory standards and company policies
Due to the geographic scope of the role, travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership. In some cases, the Manager may need to use a personal cell phone to manage operational matters effectively.
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance.
Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed may be required.