Area Coach

About the position

The Area Coach (AC) provides overall leadership and direct supervision of approximately 4 - 10 Taco Bell restaurants to ensure that each Restaurant General Manager (RGM) meets or exceeds the Annual Operating Plan established for their individual unit. The position is intended to be almost exclusively as support for the RGMs. The AC accomplishes these objectives by actively engaging in the coaching and direction of RGMs and Assistant General Managers (AGMs) on a day-to-day basis. Focal points include establishing and reviewing unit-specific performance targets in guest service, margin improvement and employee satisfaction, reinforcing company standards in food safety, product and facility specifications, allocating limited capital budgets to meet highest priority facility needs, introducing and reinforcing new company products and initiatives, and selecting, training, developing and motivating managerial employees. The AC may directly perform hands-on operational work as necessary to train new managerial employees, respond to immediate or severe customer service needs or otherwise role model appropriate skills and behaviors in the restaurant.

Responsibilities

• Support the long-term development of RGMs.
• Ensure customers receive a consistent and positive experience in restaurants.
• Build management capability by finding and hiring the best RGMs, AGMs, and Shift Managers.
• Conduct orientation for new managers to set them up for success.
• Coach RGMs on the '4 Rights' in their restaurants.
• Analyze financial performance and coach RGMs on driving sales and maximizing profitability.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Lead product and program rollouts with RGMs to ensure success.

Requirements

• Strong preference for internal promotion from RGM/MTM position.
• Associates or Undergraduate degree or equivalent Taco Bell/industry experience.
• 6-8 years supervisory experience in either a food service or retail environment.
• Thorough knowledge of Taco Bell performance metrics, product specifications and management systems.
• Technically proficient in all aspects of food preparation, production and delivery.
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
• Proven ability to drive customer satisfaction, financial performance and employee satisfaction.
• Able to oversee and manage subordinate employees and provide direction.
• Must travel to designated stores and work with management team on a regular basis.
• Must have reliable transportation and valid driver's license.

Benefits

• Pay starting $75,000 / year