Area Coach of Operations (P1-2226966-1)

Panda Express • Burbank, CA

100d • $115,000 - $135,000

About The Position

The Area Coach of Operations (ACO) is responsible for overseeing operations of 7 - 15 stores, with accountability for: All in and be a role model of: Workability, Intensity & Integrity. Being a Talent Finder - always seeking internally and externally. Recruiting high-caliber managerial candidates. Developing Associates. Be a Champion of Guest Love by ensuring the delivery of exceptional Guest experience. Continuously elevating Operation Standards. Being an Inspirational Coach - energizing and elevating Talent. Achieving financial targets. Maximizing effectiveness by working closely with the Support Center team. The ACO works on strengthening the connection between Field Operations and Team Panda in support of Panda Restaurant Group's vision. The essential functions in this job description are not all-inclusive of the ACO's duties and responsibilities.

Requirements

• Bachelor's degree or associate degree (Required)
• Minimum six months of Multi-Unit Manager experience (Required)
• Six years work related experience (Preferred)
• Food Certification Card (Preferred)

Nice To Haves

• Extensive knowledge of all Operations standards and policies and procedures; shares best practices with others.
• Thorough knowledge of financial measures and performance.
• Knowledge of how Area managed relates to and impacts Panda Restaurant Group, Inc.
• Knowledge of trends affecting the food service industry and competitive market.
• Strong leadership, financial, and time management skills.
• Exceptional people, team building, communication, presentation, listening, training, and assessment skills.
• Ability to influence others and facilitate processes.
• Ability to embrace change and pursue continuous learning.

Responsibilities

• Lives and cultivates Panda's Mission, Culture, and Values to ensure Panda Restaurant Group's vision is alive and in action.
• Recruits high caliber store management team and staffs stores effectively.
• Develops a pipeline of internal and external talent, and successors for every store and Area management position.
• Actively coaches store management in people development to build a bench of qualified Associates.
• Engages in the Region's Area people planning process to assess internal talent and create IDPs for management and hourly Associates.
• Effectively communicates and trains store management on company policies, procedures, and financial reports analysis and on Operations standards.
• Oversees the training of AMITs and GMITs delivered by Area Training Leaders (TLs).
• Promotes a safe and empowering environment for Team Panda to listen, appreciate, and challenge each other.
• Works effectively with HR in handling Associate relations claims.
• Coaches store team members on building connections with Guests.
• Ensures operational standards that produce fantastic food, service, and ambiance.
• Builds brand awareness through community engagement.
• Follows up on communication and implementation of local and national marketing initiatives and promotions.
• Coaches store management on resolving Guest relations issues related to products and Guest experience.
• Provides operational expertise to store management to achieve business results.
• Conduct operational effectiveness and efficiency reviews in assigned stores to ensure functional or project systems are applied and functioning as designed.
• Compares, reviews, and analyzes financial/accounting reports including Profit and Loss (Income Statement) of all stores assigned, detailed general ledger, etc.
• Conducts strategic planning for the Area.
• Coaches store management to identify opportunities to improve performance.
• Develops action plans and follows up on the implementation.
• Ensures successful new store openings, working effectively with Marketing support.
• Provides input into real estate site selection.

Benefits

• Free meals while working at Panda
• Generous compensation package with bonus opportunities
• Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
• Pre-Tax Dependent Care Flexible Spending Account
• 401K with company match
• Paid time off, paid holidays, bereavement/funeral leave and Leave Share Program
• Discounts at theme parks, gym memberships, and much more
• Opportunity to give back to your community
• Hands-on paid training to prepare you for success
• On-Going Career & Leadership Development Opportunities for growth into management positions
• Continuous education assistance and scholarships
• Lucrative associate referral bonus
• Income protection including Disability, Life, and AD&D insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree