Area Clinical Manager

PaceMate™•Clearwater, FL

5d•$100,000 - $120,000•Remote

About The Position

Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. We are currently seeking an Area Clinical Manager who will be responsible for managing the existing clinical team (s) in their region. The ideal candidate must have an excellent understanding of cardiac rhythm devices and be an expert on the PaceMate platform to effectively support their team. This remote position demands a strong work ethic and the ability to work autonomously and productively. The clinical manager(s) work closely with operational leadership to drive PaceMate's innovative and world-class approach to remote cardiac care. This position reports directly to the Director of Clinical Services. PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage.

Requirements

Bachelor's degree preferred; science/health-related field is preferred
IBHRE certification required within one year of promotion (CCDS, CORMS, or CEPS)
5+ years in cardiac device/CIED remote monitoring or comparable clinical operations.
2+ years leading frontline leaders (e.g., Supervisors).
Strong command of CIED workflows, alert triage, documentation standards, and clinic expectations.
Data-literate; uses analytics to diagnose variance and drive action plans.
Excellent written/verbal communication in a fully remote setting
Ability to manage multiple priorities, while maintaining attention to detail
Passion for managing processes and teams
Maintain a dedicated, separate office or room at home to ensure privacy and professional working conditions.
Maintain a reliable, high-speed internet connection at your residence.
Must reside and work exclusively within the contiguous United States.
You must inform and receive approval from the IT department before working from any location other than the legal address PaceMate has on file. To update your address or request approval for a temporary work location, contact PaceMate IT or your HR representative. Additional information is available in the PaceMate official handbook.
When confidential information is carried into a foreign country, it must be stored in an inaccessible form (e.g., encrypted external storage) or remain in the worker’s possession at all times. PaceMate workers may not take secret PaceMate information into another country without permission from Physical Security management.

Nice To Haves

Process or quality improvement skills preferred
Maintained strong customer relationships through effective communication and problem-solving

Responsibilities

Oversee workload planning and scheduling of the clinical team in their region.
Own outcomes for SLAs, team productivity, and employee performance.
Provide leadership and coaching to clinical supervisors.
Administer corrective action in alignment with company policies.
Drive remediation efforts with QA and track outcomes for measurable impact.
Partner with leadership to support hiring initiatives and workforce growth.
Provide scheduled open office hours to encourage communication and collaboration.
Collaborate with operational leadership to identify and target areas for workflow and process improvement.
Support strategic initiatives to improve scalability and efficiency that align with operational goals.
Ensure customer needs and concerns are addressed promptly and effectively.
Ensure customer tickets in Salesforce are acknowledged and responded to within one business day.
Coordinate with education and operational leadership to keep the clinical team informed and up to date on clinical and operational changes.
Limited travel required for leadership meetings/training (up to 10%).