Area Business Office Manager

Aegis Living•Seattle, WA

2d•$78,000 - $85,000

About The Position

Overview We are looking for a Area Business Office Manager that is a people-person with leadership skills and has a knack for efficient processes. If you want a fulfilling job in administration, then apply here! The Area Business Office Manager (ABOM) oversees a cluster of communities to support the Business Operations within their assigned communities. Aegis Living is a national leader in senior assisted living and memory care with a simple philosophy: make every day count. With more than 28 years of experience, it is known for its employee-centric company culture, unique point of view and eye for innovation. Aegis Living has 39 overall communities in WA, CA, and NV to better serve the aging community and their families. Responsibilities Communicate effectively with General Managers and other community leaders to provide ongoing support and guidance regarding Business Office Operations. Liaise with Head of FP&A, home office support teams, officials & vendors inside and outside of the organization. Conduct on-going training and development of the Lead Concierge roles and external business office support team to improve regulatory compliance and effectiveness of all business office functions. Audit regulatory files and developing report compliance. Collaborate with GMs and Community Directors to improve regulatory staff compliance. Demonstrate conflict resolution skills and commitment to continuous improvement. Educate regarding Relias Learning Management System to include password resets, revising supervisor access, training/support for users, troubleshoot problems as needed. Develop efficiencies that promote productivity, improve workflow, provide quality service and that demonstrate adherence to company’s values and hallmarks. Collaborate with Head of FP&A to align common goal and tasks. Electronically upload and implement all electronic filings for Employee and Resident Files within SharePoint to have all Business Office files electronically saved for efficiency. Process all area communities’ social security verifications and submit to external support team. Manage resources effectively. Scan all check deposits and send paperwork to external business office support for processing into Yardi. Handle all high-level resident and family complaints or issues. Practice effective team behavior. Collaborate with and back up other administrative team members, as needed. Efficiently submit documentation through DocuSign, updating templates when necessary. Managing appropriate Aegis account access for external support team and Lead Concierge within assigned communities. Working cross functionally with other departments (Regulatory/Accounting/Risk Mgmt., etc.) to establish and communicate new processes and best practices for Business Office Operations. Creating, developing and implementing revised processes for ABOM and external support team including appropriate training and materials. Special projects and other tasks as assigned.

Requirements

Bachelor's degree in business administration, finance, or a related field or equivalent experience
2-5 years of experience in business office or a similar field
Knowledge of federal, state and local regulations pertaining to the operation of Assisted Living and Memory Care Communities
Knowledge of Accounts Receivables, Accounts Payables and Payroll principles
Strong analytical and problem-solving skills
Strong communication skills
Strong leadership skills and proven ability to work successfully with cross-functional teams
Ability to meet budgets and control costs
Knowledge of computers, internet, and software applications including Microsoft Word and Excel, payroll and HR systems
Ability to maintain resident and employee privacy and confidentiality.
Must meet all health requirements, including acceptable results on tuberculosis (TB) screen.
Must meet State requirements on criminal background check.

Responsibilities

Communicate effectively with General Managers and other community leaders to provide ongoing support and guidance regarding Business Office Operations.
Liaise with Head of FP&A, home office support teams, officials & vendors inside and outside of the organization.
Conduct on-going training and development of the Lead Concierge roles and external business office support team to improve regulatory compliance and effectiveness of all business office functions.
Audit regulatory files and developing report compliance.
Collaborate with GMs and Community Directors to improve regulatory staff compliance.
Demonstrate conflict resolution skills and commitment to continuous improvement.
Educate regarding Relias Learning Management System to include password resets, revising supervisor access, training/support for users, troubleshoot problems as needed.
Develop efficiencies that promote productivity, improve workflow, provide quality service and that demonstrate adherence to company’s values and hallmarks.
Collaborate with Head of FP&A to align common goal and tasks.
Electronically upload and implement all electronic filings for Employee and Resident Files within SharePoint to have all Business Office files electronically saved for efficiency.
Process all area communities’ social security verifications and submit to external support team.
Manage resources effectively.
Scan all check deposits and send paperwork to external business office support for processing into Yardi.
Handle all high-level resident and family complaints or issues.
Practice effective team behavior.
Collaborate with and back up other administrative team members, as needed.
Efficiently submit documentation through DocuSign, updating templates when necessary.
Managing appropriate Aegis account access for external support team and Lead Concierge within assigned communities.
Working cross functionally with other departments (Regulatory/Accounting/Risk Mgmt., etc.) to establish and communicate new processes and best practices for Business Office Operations.
Creating, developing and implementing revised processes for ABOM and external support team including appropriate training and materials.
Special projects and other tasks as assigned.