Area Asset Protection Manager

Evergreen Goodwill•Redmond, WA

17h•$55,000 - $65,000

About The Position

The Area Asset Protection Manager is primarily responsible for all Asset Protection, Loss Prevention, Security, and Safety related issues within an assigned geographic area of responsibility. This role seeks to enhance profitability, prevent loss of organizational assets, to control shrinkage from both internal and external causes, and assist in driving a culture of safety. The assigned area of responsibility will be determined by the Senior Director of Asset Protection and may include, but is not limited to, retail/outlet stores, transportation assets, attended donation centers (ADCs), warehouses, Job Training and Education Centers (JTE), and other buildings or property owned or operated by Seattle Goodwill.

Requirements

High school diploma or equivalent; Associate’s degree preferred.
3-5 years’ experience in retail loss prevention/asset protection with substantial experience deterring shoplifters in a safe, legal, and ethical manner.
2 years supervisory experience.
Excellent communication skills, both written and verbal. Write clear, concise, grammatically correct reports.
Self-starter who can perform with a minimum of supervision.
Must have valid Washington Driver’s license and proof of insurance along with good driving record.
Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
Excellent computer and Internet search skills, including rapid and accurate keyboarding.
Ability to learn new technology and software as related to the job.
Interpreting and analyzing data
Problem Solving
Time management
Negotiation skills
Strong written and verbal skills
Creating written communication
Prioritization
Attention to detail

Nice To Haves

Prevention Qualified (LPQ) preferred or LPQ certification within 6 months of hire or bachelor’s degree with 2 years relevant experience.

Responsibilities

Develop and maintain collaborative working relationships with other stakeholders both inside and outside the organization.
Effectively detect and deter external individuals who are attempting to misappropriate organizational assets.
Treat subjects with dignity, courtesy and respect at all times.
Asset Protection focus will be on shrink reduction, incident mitigation, merchandise recovery, and minimizing unnecessary losses to revenue.
Communicate areas of probable/possible internal loss activity to the assigned District Asset Protection Manager or the Senior Director of Asset Protection and obtain authorization prior to initiating any internal investigation or the installation of any covert CCTV equipment.
Promptly and thoroughly investigate all cases of suspected internal theft, fraud, and misconduct within area of assignment.
Properly document and maintain files of all activity not later than 24 hours following an incident.
Appropriately maintain evidence in cases.
Pursue restitution for any cases as appropriate.
Forward all written requests for civil compromise to the Senior Director of Asset Protection along with recommendation for approval/disapproval and relay any extenuating circumstances.
Immediately forward all attorney communication to the Senior Director of Asset Protection.
Immediately report any non-productive detentions to the Senior Director of Asset Protection.
Perform all job functions in a safe, ethical, and legal manner.
Protect the organization from foreseeable litigation at all times.
Provide customers and employees and other stakeholders with the highest level of customer service possible.
Effectively employ all available technological tools including but not limited to: CCTV, POS, Time and Attendance, Alarm Systems, and Databases.
Actively participate in physical inventories and in monitoring inventory processes in area of assignment.
Ensure that all CCTV equipment is clean, functional and operating properly.
Assist in the installation/movement or repair of CCTV equipment when requested to do so.
Effectively schedule any budgeted contract security hours in area of assignment to achieve the most effective results. Review all schedules prepared by the contract company in advance of implementation.
Promptly review all security company invoices for proper billing in area of assignment.
Conduct regularly scheduled, random, and pinpoint surveillances at assigned facilities and ADCs. Surveillances will include open and closed hours.
Conduct and document regular (scheduled and unscheduled) operational compliance audits in each facility within assigned area of responsibility. Including but not limited to: cash handling, cash office procedures, locker checks, bag checks, seal control, alarm procedures, key control, opening and closing procedures, discrepancy reporting, employee purchasing, mishandling, safety compliance, and identification badge compliance.
Conduct regular audits of facility key control and ensure that all keys are properly accounted for.
Verify that alarm call lists and access lists are current and that alarm codes are not proliferated.
Ensure that all after hours alarm calls are properly responded to.
Verify that safe combinations are changed promptly when warranted by staff change or compromise.
Conduct and document quarterly training meetings at facilities within area of assignment on an Asset Protection/ loss prevention/safety/security related subject. Maintain meeting notes to include names and signatures of all attendees.
Attend asset protection, security and safety related training as directed.
Ensure an adequate number of CPR/First Aid certified personnel at each location within assigned area.
Respond to and render immediate first-aid to customers, employees, volunteers, visitors and students as necessary.
Assist the Safety team upon request and maintain open lines of communication regarding all safety issues.
Regularly participate in evacuation drills and safety meetings.
Assist with new store openings and/or store closures. Effectively protect the assets of Seattle Goodwill during the entire construction/closing phases.
Submit timely reports, documents, and schedules as directed by the Senior Director of Asset Protection.
Keep the District Asset Protection Manager informed of all significant events.
Upholds safe work practices in support of a safety culture through awareness and observation; train and educate employees of safety requirements; reports any potential hazards or accidents.
Other duties as assigned.

Benefits

A health plan that includes medical, dental, vision and prescription coverage
100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
Flexible Spending Accounts (FSA) Plan
Roth and 403(b) Retirement Savings Plan program
Paid vacation, (9) holiday and sick time
Limited paid time off for Jury Duty and Bereavement Leave
Employee discounts
Employee referral bonus
Employee Assistance Program (EAP)
Mentorship Program
Career Advancement Opportunities
Paid Job Training