Area Arcade Game Technician

Lucky Strike Entertainment • Chicago, IL

22h • $60,000 - $65,000

About The Position

Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team. We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence—performing our best to bring world-class entertainment to our guests. WHAT WE LOOK FOR Total rock stars. We’re on the hunt for initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun. We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that’s you? Are you a self-starter with field service technician expertise who exceeds customer service expectations? We would love to have you become a respected member of our team! You will drive service success with a goal of improving customer satisfaction and increasing profitability. If you want a career at a growing company with plenty of room for growth where your direct influence and opinions matter, then consider working for us. You will experience the excitement of fostering team unity as you work in close collaboration with management and fellow team members to create positive working relationships.

Requirements

• The Area Technology Manager possess a highly developed sense of customer service and interpersonal skills including high integrity, demonstrate respect for and work in a professional manner with all individuals (customers, vendors, and coworkers), solid communication skills, strong critical and analytical thinking skills, and appreciation of diversity (thought, ethnic, gender, etc.).
• The Area Technology Manager must be a strong team player, a people developer, and have a high level of profit and loss capabilities
• Experience in trouble shooting network issues, network testing, tracing and installing network cables, etc.
• High-level ability to test, troubleshoot, service, and repair computer equipment
• Ability to adapt to dynamic work schedules and flexible shifts by working with a high sense of urgency
• Valid driver’s license
• 5+ years’ experience in a service or technical support role with some exposure to Arcade Game Room Operations, Electronics and Mechanical Repairs.

Nice To Haves

• Familiarity with POS equipment a plus
• Technical degree or certification strongly preferred.

Responsibilities

• Train/support center staff and service amusement (arcade games, laser tag) and technical equipment in Lucky Strike Entertainment centers that require installation, inspection, repair, replacement, rotation and preventative maintenance
• Provide advice for testing and deployment of computer field technology
• Deploy computers, communications equipment and other associated voice and data technology as well as support enterprise-wide initiatives at new or remodeled center hardware installs and application rollouts
• Ensure proper asset tracking
• Use software and hardware to provide technical analysis and troubleshooting for various computer technologies such as IT communications, Point of Sale computers, mobile devices, printers, networks, cabling, servers and associated voice and data systems
• Offer assistance to Lucky Strike Entertainment centers by studying system requirements, including ordering and gathering essential components and parts, completing the installation, and performing quality assurance tests
• Handle assigned tasks through a proprietary incident and request management systems and provide regular reports to management on work performed
• Assist centers in the selection and presentation of prizes at the redemption counters by determining the merchandise to be stocked
• Train center staff in various repairs, preventative maintenance and revenue optimization techniques
• Operate company vehicle
• Train and supervise center staff in the proper Lucky Strike Entertainment service standards
• Implement and perform all existing, new and revised Lucky Strike Entertainment service standards or standard operating procedures that are related to your area
• Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs and being able to respond to immediate issues such as down centers
• Other duties may be assigned

Benefits

• Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.
• More details regarding benefits are available here: Lucky Strike Entertainment Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees