Architect - Global Tech

Bank of America • Addison, IL

8d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for defining an architectural vision and solution aligned to the enterprise architecture strategy, technology, and platform choices. Key responsibilities include describing the solution intent/associated operating environment, evaluating system impacts, determining the primary systems/sub-systems and their interfaces, and assisting with end-to-end solution design. Job expectations include defining non-functional requirements/architectural runway to support new epics/features and ensuring solutions are fit for purpose by working with stakeholders and service providers. Seeking an Architect who will be responsible for defining platform designs in partnership with TI and our product vendors (new or expanding technology), completing capacity assessments, assist with solving technical problems as they arise and providing support to the Engineers as needed. This Architect will be engaged in BAU and large, complex WFOS solutions which align with the enterprise architecture strategy, technology, and platform domain.

Requirements

• 8 years of experience with WFOS applications is required including: Interaction Analytics, Call Recording, Workforce Management, Adaptive WFO, and Robotics automation
• Architecture experience and Call Center technology knowledge required
• Clear understanding of Agile/Lean methodologies
• Consistent ability to work highly effectively with others
• Acts as a champion of project process, able to use process to improve quality and timeliness of deliverables
• Demonstrates excellence in soft skills, including listening, written, oral, organizational, interpersonal and facilitation skills
• Understands the business customers and business processes supported by the team
• Understands and promotes the functional capabilities provided by the team
• Understands and leverages the technical capabilities and external services available to the team
• Understands the vendor products and services in use by or available to the team
• Knowledge of computer hardware and networking systems
• Familiarity with programming languages, database, storage platforms, operating systems, and office software

Nice To Haves

• Knowledge of banking systems and applications
• Skills: Analytical Thinking Architecture Result Orientation Solution Design Technical Strategy Development Application Development Collaboration Data Management DevOps Practices Risk Management Agile Practices Automation Influence Solution Delivery Process Test Engineering

Responsibilities

• Consults with the business and operations to identify and understand challenges and opportunities to improve the use and effectiveness of technology, find creative solutions through knowledge of the domain, practical experiments, and Proof of Concepts, and aligns the solution intent and architectural vision to an evolving backlog of technology change
• Works with product management and other stakeholders to plan and prioritize technology focused backlog items for the architecture runway to enable business epics/features
• Performs design and code reviews to ensure all non-functional requirements for a solution are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability)
• Leads rapid shaping of a high level architecture with details filled in with emerging business requirements and ensures architecture is flexible, modular, and designed to adapt easily
• Educates team members on the technology practices, standardization strategies, and best practices to create innovative solutions
• Clarifies the architecture and assists with system design for the development teams to support implementation and provides solution options to resolve any architectural impediments
• Utilizes the defined best practices, templates, and documentation to create architectural designs and suggests improvements to best practices and templates

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees