About the position
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com. Verint's Architect is responsible for driving the technical roadmap and direction in all aspects of the development of platforms and applications. Subject to specialization, the Architect leads the design, development, testing, publishing, and support of different cloud-based products and solutions and provides subject matter expertise for customer implementation and cloud platform support. Verint's Architect is expected to be engaged in direct coding in new areas to bootstrap teams. They work closely with a global team of engineers to build robust solutions that meet our business objectives following continuous integration and continuous deployment processes and they provide recommendations to management as to process, technologies, or other improvements intended to benefit productivity, efficiency and quality of the solutions developed by the team and lead the implementation of new solutions.
Responsibilities
- Drive cloud-native architecture and implement best practices for software development.
- Utilize expertise and broad development experience to provide technical leadership to development team members.
- Drive the technical architecture, design and development of various product lines.
- Drive continuous integration and delivery of product using test-driven product development.
- Effectively communicate designs and architectures at levels appropriate for different target audiences.
- Maintain a forward-thinking approach with an awareness of new technologies available.
- Apply service-oriented architecture (SOA) and Microservices disciplines to architect highly available and scalable cloud services.
- Ensure that team adheres to the design and specifications outlined in the architectural vision and more importantly the product goals.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or related Engineering or Technology degree program or equivalent experience
- 8 years' experience in software design and development using Golang and/or Java Spring
- Experience with Cloud-native architecture and data pipelines using Docker, Kubernetes, Terraform, Apache Kafka, Zookeeper, Redis, or similar technologies
- Experience with relational and NoSQL databases (Postgres, Dynamo and others)
- Familiarity with application monitoring, infrastructure monitoring and log aggregation tools like Datadog
- Experience managing source code control and CI/CD tools like GitHub, Jenkins or similar
- Experience with developing multi-tenant SaaS application in either AWS, GCP or Azure
- Strong technical, analytical and troubleshooting skills
- Experience with Agile and DevOps methodologies
- Experience with Linux operating system
- Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
Nice-to-haves
- Works well with minimal supervision and willingness and ability to take action independently
- Advanced administration and troubleshooting skills with respect to process, technology, software builds, and software releases
- Familiarity with contact center operations and technology
- Ability to utilize third-party documentation as the sole information source to design and develop solutions for third-party products
- Proven organizational skills, time management skills, and project leadership skills
- Excellent written and verbal communication skills
- Ability to prioritize and delegate tasks across team boundaries and/or for geographically dispersed teams
- Experience with large-scale software development projects
- Experience with Machine Learning libraries using Java or Python
- Ability to communicate and explain technical concepts to a broad audience, which may include individuals with varying levels of technical knowledge and with different business perspectives
