Archibus Facility-Space Management Software Support Specialist

Leidos•Oklahoma City, OK

4d•Onsite

About The Position

Leidos is seeking an experienced Archibus Facility-Space Management Software Support Specialist to provide software support services for the Federal Aviation Administration (FAA) Office of Facility Management (AMP). This role supports the National Airspace System (NAS) implementation programs through technical administration of the Archibus Integrated Workplace Management System (IWMS). This is a full-time position at the MMAC in Oklahoma City Security Requirement: Must be able to obtain a Public Trust Security Clearance (U.S. Citizen or Green Card holder with 3 years U.S. residency). Pre-employment drug screening is required. Primary Responsibilities: Provide technical support for Archibus, the FAA’s primary facility management software, used across the Mike Monroney Aeronautical Center, FAA HQ, regional offices, and DOT HQ. Assist users by troubleshooting issues, developing training/documentation, and conducting training sessions. Maintain and analyze Archibus data, CAD drawings, and coordinate resolution of discrepancies. Must have a demonstrated understanding of the Facility Management industry, processes, and technology including knowledge of space Allocation and space Planning Test upgrades, research modules, and support implementation of new features. Collaborate with team leads and stakeholders to deliver effective solutions. Strong user support and documentation skills. Experience troubleshooting and testing enterprise software. The ideal candidate will also have to be able to: Can work independently and collaboratively in a fast-paced environment. Be proficient with SQL databases (SQL Server, Oracle). Have familiarity with architectural and furniture plan drawings. Have experience with the following IWMS tools: ARCHIBUS, Tririga, Serraview Eptura, SpaceIQ.

Requirements

Must be able to obtain a Public Trust Security Clearance (U.S. Citizen or Green Card holder with 3 years U.S. residency)
Pre-employment drug screening is required
Demonstrated understanding of the Facility Management industry, processes, and technology including knowledge of space Allocation and space Planning
Strong user support and documentation skills
Experience troubleshooting and testing enterprise software
Can work independently and collaboratively in a fast-paced environment
Be proficient with SQL databases (SQL Server, Oracle)
Have familiarity with architectural and furniture plan drawings
Have experience with the following IWMS tools: ARCHIBUS, Tririga, Serraview Eptura, SpaceIQ
Bachelor’s degree in computer science, IT, Architecture, or related field and at least 2 years prior experience (experience may substitute)
Candidate must meet one or more of the following: 1+ year of professional experience supporting Archibus applications. 1+ year supporting other IWMS platforms (e.g., Maximo, Tririga). 2+ years as an Archibus end-user with space management knowledge. 2+ years supporting software with a SQL Server backend
Excellent verbal and written communication skills
Strong organizational, analytical, and multitasking abilities

Nice To Haves

Skilled in Microsoft Office Suite, including Teams and SharePoint

Responsibilities

Provide technical support for Archibus, the FAA’s primary facility management software
Assist users by troubleshooting issues, developing training/documentation, and conducting training sessions
Maintain and analyze Archibus data, CAD drawings, and coordinate resolution of discrepancies
Test upgrades, research modules, and support implementation of new features
Collaborate with team leads and stakeholders to deliver effective solutions