Arcade Technician

HB Leisure Inc•West Mifflin, PA

About The Position

Supervises and coordinates activities and operations of the mechanical machines, arcade machines, and remote-control amusements within the operation.

Requirements

One to two years related experience or equivalent
Knowledge of shrink reductions plans
Commitment to excellence and high standards
Excellent written and oral communication skills
Excellent presentation skills
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Excellent guest service skills
Good judgement with the ability to make timely and sound decisions
Creative, flexible, and innovative team player
Professional appearance and demeanor
Ability to effectively communication with people at all levels and from various backgrounds

Responsibilities

Supervises and organizes arcade areas and its staff activities
Supervises operation, providing high-quality guest service and maintaining merchandising and cleanliness standards
Works to achieve company objectives regarding arcade sales budget
Assists senior and on-site management with arcade projects
Assist guests and perform minor or major repairs on various machines without the assistance of a mechanic on duty
Ensures inventory and shrink goals are achieved
Maintains appropriate spare parts levels to effectively minimize downtime of the machines or remotes
Order placement with appropriate vendors and distributors to ensure timely delivery of goods for redemption, cranes, and dispensers
Ensures operation is fully stocked and that merchandise and visual standards are met
Maintains a high level of guest service by ensuring that merchandising/recovery is completed
Ensures complaints from guests are quickly resolved
Works with Games Manager to develop creative plans to increase operation sales
Provides training and evaluative feedback to all arcade staff
Trains, supervises, motivates, and develops arcade staff
Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures
Provides day-to-day guidance and oversight of subordinates
Supervises the unloading of trucks, sorting of merchandise, stocking the prize hub, redemption counters, and cranes
Carries out related duties in other operations throughout the United States to support the needs of the Company
Ensures that the site operates in full compliance with applicable laws, regulations, and company policies
Conducts self in a positive manner when dealing with park personnel, guests, and vendors
Keeps up to date on overall activities of the team, identifying problem areas, and taking corrective actions
Prepares all necessary reports and paperwork in an accurate and timely manner
Performs other related duties as assigned by management
Directly supervises up to 10 employees within the arcade operation
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.