Arcade Maintenance & Repair Manager

FAMILY ENTERTAINMENT GROUP LLC•Peabody, MA

just now

About The Position

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S. The Arcade Maintenance & Repair Manager is a hands-on leadership role responsible for the reliability, safety, and performance of all arcade and redemption games, while also leading and developing the technical team that supports daily operations. This role balances technical expertise, people leadership, and operational ownership, ensuring minimal downtime, strong preventative maintenance practices, and an exceptional guest experience.

Requirements

High school diploma or GED required; trade school or technical training preferred.
2–4+ years of arcade, electronics, or mechanical repair experience, with prior lead or supervisory experience strongly preferred.
Strong working knowledge of coin-op and card swipe systems (Embed, Intercard, or similar).
Proven ability to read wiring diagrams and service manuals.
Demonstrated leadership, coaching, and team-building skills.
Ability to lift 50+ lbs and work on feet for extended periods.
Strong problem-solving, organizational, and communication skills.
Customer-focused mindset with a professional demeanor.

Responsibilities

Oversee the maintenance, repair, and operational readiness of all arcade, redemption, and interactive attractions.
Diagnose and resolve mechanical, electrical, and software issues; serve as the primary escalation point for complex repairs.
Lead, train, and supervise arcade technicians and related staff, including assigning daily priorities and maintenance schedules.
Establish and maintain preventative maintenance programs to minimize downtime and extend equipment life.
Ensure all games meet safety, cleanliness, and performance standards at all times.
Coordinate installation, setup, calibration, and removal of arcade machines and attractions.
Manage parts inventory, ordering, vendor coordination, and service documentation.
Maintain accurate service logs, reporting, and repair records.
Partner with the General Manager and Operations team to support staffing, coverage, and operational needs.
Respond to urgent service issues during operating hours to protect guest experience and revenue.
Enforce safety protocols, company policies, and compliance requirements.
Support guest service as needed by resolving game-related issues professionally and promptly.