Arbitrator I (Manheim)

Cox Enterprises

20h•Remote

About The Position

At Manheim (a Cox Automotive company), the goal is to ensure every customer is completely satisfied. In instances where satisfaction falls short, the company aims to promptly resolve issues. This role, an Auto Claims Specialist I, is responsible for learning to resolve customer complaints and prevent recurrence. Cox Automotive employees contribute to transforming the automotive industry through groundbreaking technology and a commitment to stellar experiences for drivers and dealers, working on brands like Autotrader, Kelley Blue Book, vAuto, and Manheim. The company fosters a people-centered atmosphere, bringing together innovative minds to drive a better future. Employees are encouraged to explore new horizons and grow to their full potential in dynamic, collaborative, and creative environments.

Requirements

High School Diploma/GED
Generally, less than 2 years of experience.
Accuracy and attention to detail.
Organizational and time management skills.
The ability to adapt in a fluid and changing environment.

Nice To Haves

1+ years of automotive or body shop experience.
Claims adjuster experience.

Responsibilities

Reviews customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines.
Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision-making.
Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases.
Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution.
Uses appropriate levels/limits of financial approval authority to resolve cases.
Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information.
Prepares and facilitates communication for resolution via telephone, email, and in-person discussion.
Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.
Monitors and maintains accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements.
Engages with supervisor/manager to determine if escalation is required.
Performs other duties as assigned.

Benefits

Exceptional work/life balance at Cox, with flexible time-off policies.
Competitive salary package and top-notch bonus & incentive plans.
Great healthcare benefits package from day one.
Multiple options are available for individuals and families.
One employee-only plan could be FREE, if you participate in our health screening program.
10 days of free child or senior care through your complimentary Care.com membership.
Generous 401(k) retirement plans with up to 6% company match.
Employee discounts on hundreds of items, from cars to computers to continuing education.
Inclusive parental leave policies.
Comprehensive fertility coverage.
Adoption assistance.
Paid hours for volunteering in your community.
Insurance for pets.
Minimum of sixteen hours of paid time off every month.
Seven paid holidays throughout the calendar year.
Additional paid time off in the form of bereavement leave.
Time off to vote.
Jury duty leave.
Volunteer time off.
Military leave.
Parental leave.
Health care insurance (medical, dental, vision).
Retirement planning (401(k)).
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).