Arbitration Specialist I

Multi Service Technology Solutions • Overland Park, KS

307d

About The Position

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation. Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.

Requirements

• Highly motivated and enthusiastic with a strong desire to solve problems and the ability to think creatively out of the box.
• Skilled in identifying and implementing innovative solutions to address challenges, resolve issues, and tackle root causes effectively.
• Advanced knowledge of Excel, such as data sorting and filtering, pivot table creation and manipulation, and conditional formatting.
• Excellent ability to independently manage challenging situations.
• Strong critical thinking and analytical skills and ability to work in a collaborative team and independent environment.

Responsibilities

• Support the Arbitration team by monitoring workload for program volume, case queues, reporting, and metrics to ensure the team meets departmental goals.
• Proactively identify and collaborate on cross-program process enhancements that will improve enterprise results and operational efficiencies.
• Facilitate/lead projects designed to improve organizational processes or improve efficiencies.
• Identify training needs and best practices based on peer coaching to improve internal interaction.
• Establish new hire training schedules and participate in the interview process for new personnel.
• Manage relationships and facilitate escalations with customers, internal teams, and external stakeholders by maintaining a strong customer-centric focus.

Benefits

• Competitive salary
• Paid parental leave
• Generous paid time off
• Medical, dental, vision, FSA, Life/AD&D, long and short term disability
• 401K matching
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level