Arbitration Administrator

ADESA•Jurupa Valley, CA

4d•$20 - $22

About The Position

About Us ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We work in a service industry and embrace a “we” versus “I” culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do. We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA! Role and Team Job Summary: Reporting to the General Manager or designated manager, resolve differences between the buyer and the seller arising from representations the seller makes on the auction block. Researches all issues and recommends final decisions regarding all post-sale issues that arise. Perform all duties assigned by the General Manager or designated manager. Must know, practice, and ensure that company policy, procedures and applicable federal laws are followed at all times.

Requirements

High School Diploma or GED required
Must be qualified to operate a motor vehicle and possess a valid driver license.

Nice To Haves

One (1) year of mechanical experience is preferred.
At least three (3) years of auto auction experience preferred.
Basic Mechanical and Body Shop knowledge preferred.
Basic computer skills are required.
Effective communication skills required.

Responsibilities

Provide excellent customer service: Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions. Maintain a professional appearance, orderly work environment and friendly disposition by greeting others. Be familiar with procedures for handling all aspects of customer complaints or disputes. Resolve customer complaints in a friendly, courteous manner. Advise the designated manager of all serious complaints or incidences.
Resolve arbitration differences in a polite and distinct manner ensuring each customer is aware of sale regulations. Recommend new customer services and procedures to the General Manager or designated manager.
Enforce and communicate arbitration policy and procedure: Maintain a good flow of communication with management and office personnel. Ensure proper follow-through on all directives, bulletins, schedules and accounting from the General Manager or designated manager or other corporate sources. Understand and enforce the auction's arbitration policies and procedures. Perform customer arbitration transactions in a prompt and courteous manner.
Research and recommend options and resolutions to the General Manager or designated manager regarding all post-sale issues (example: mechanical repairs, transportation costs, etc.). Communicate all final decisions to the customer and coordinate the post-sale process. Coordinate third-party inspections and perform proper recordkeeping. May perform some accounts receivable duties.
Other responsibilities: Practice proper loss prevention and reaction procedures in accordance with policy. Maintain work area and conditions to ensure safe environments for all employees and customers. Respond to and follow proper company policy procedures involving accidents (customer or employee), injuries, and loss or damage to any property. Report all incidents properly and immediately to designated manager. Promptly advise designated manager of all breakdowns and maintenance needs. Practice and always promote teamwork. Set a good personal example of attitude and performance. Practice and promote company Core Values.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume