Arabella's Guest Curator

Huntington San Francisco•San Francisco, CA

8h•Onsite

About The Position

Arabella’s is The Huntington Hotel’s jewel-box bar — a nightly salon and closed-door cocktail affair for just twenty-five guests, shaped as much by energy and chance encounters as by what’s in the glass. Curator of the Evening — Guest Relations — Cocktail Salonniere, The Guest Curator and Concierge is the living expression of that idea. This is not a transactional hosting role. This role is center stage—the curator, connector, and main character of the room—bringing Arabella’s to life each evening with personality and panache. Every arrival is treated as a personal greeting into a chic cocktail party. Every seating shapes the chemistry of the night. Inspired by the spirit and story of Arabella Huntington, the Curator and Concierge embodies elegance, sophistication, and social fluency. Authority is felt, never announced. Timing is everything.

Requirements

High School diploma and/or experience in a hotel or a related field preferred.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.

Responsibilities

Personally welcome each guest as an invited individual
Shape the energy of the room by managing arrivals, pauses, and transitions
Deliver Arabella’s narrative and introduce guests to the experience
Shape the mood and intimacy of Arabella’s as a nightly cocktail party—never overexposing, overselling, or overcrowding
Offer subtle check-ins without interrupting conversation
Serve as a trusted, composed point of contact for high-profile and repeat guests
Manage door control, pacing, seating flow, and waitlists to preserve intimacy
Read guest energy, body language, and social cues to guide seating decisions
Facilitate organic introductions between compatible guests when appropriate
Orchestrate moments of delight and shared rituals
Maintain constant awareness of VIPs, regulars, hotel guests, and priority patrons
Discreetly manage expectations around access, timing, and availability
Maintain guest notes, preferences, and return-visit awareness to deepen continuity
Coordinate VIP arrivals with Front Desk, Hotel Concierge, Valet, F&B Guest Experience Manager, and hotel leadership
Communicate clearly with bartenders and management throughout service
Uphold brand standards related to presentation, language, and guest engagement
Assist with opening and closing procedures specific to Arabella’s
Support food and beverage service as needed, ensuring grace and flow at all times