AR Team Lead

Mrc Services • Charleston, WV

284d

About The Position

The AR Resolution Team Lead is responsible for managing accounts and billing of MRC Global's regional accounts and following up with any customer or supplier with outstanding payments. This role will gain understanding of customer accounts and resolve issues regarding payable requirements.

Requirements

• 3 - 5 years of experience in billing procedures and collections work.
• Experience in leading/coaching a small team is a plus.
• Good business math skills to accurately understand and process customer account status.
• Strong organizational and prioritizing skills.
• Strong logical reasoning skills.
• Customer service skills.
• Ability to establish excellent rapport with vendors, customers, sales representatives, branch management, and other corporate employees using written correspondence, proper phone etiquette, and other effective interpersonal skills.
• Ability to contribute to the quality process by learning new procedures and functions within the department as needed.
• Working knowledge of MS Office, with excellent skills in Excel; ability to learn SIMS and other web-based applications.
• Investigates credit issues, develop and implement strategic collections initiatives and suggest payment options to be approved.
• Provide support to assigned work group of two to three team members.
• Ability to train and guide an assigned team to follow company collections procedures and policies.

Nice To Haves

• Experience in leading/coaching a small team.

Responsibilities

• Focus on collections for MRC Global regional accounts.
• Serve as team lead for training and mentorship of other team members.
• Ensure timely debt recovery while adhering to company policies and regulations.
• Use periodic aging data as a guide, research issues which may be contributing to problems in collection of amounts outstanding.
• Gain understanding of customers' accounting systems and procedures to modify the transfer of data to meet customers' payables requirements.
• Use weekly priority collection list, monthly aging, and follow-up comments, make collection calls to those regional account customers who are delinquent.
• Arrange and follow-up payment schedules, or work with customers and branches to resolve issues preventing payment.
• Review daily payment discrepancy notices, forwarding to customer or service center as appropriate.
• Work with customer and/or service center for solution through clearing of discrepancy from customers' account using interpersonal communication and research of transaction through MRC Global's company tools and systems.
• Focus on resolving issues for various customer types.
• Other departmental duties or projects as assigned.

Benefits

• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Specialty Trade Contractors