Asus-posted 12 days ago
$80,000 - $128,000/Yr
Full-time • Mid Level
Onsite • Fremont, CA
5,001-10,000 employees

We are seeking a highly detail-oriented AR Specialist focused on Deductions, Disputes, and Account Analysis. This role requires someone who can own the full AR account, work independently, investigate issues, resolve customer disputes, and perform thorough reconciliation and deduction analysis. The ideal candidate has experience working with physical goods, understands full return cycles, and can manage everything from billing discrepancies to chargebacks, sales credits, and bad debt analysis. This role will partner closely with internal teams and customers to research, document, and resolve AR issues efficiently.

  • Accounts Ownership & Dispute Resolution Serve as the primary owner of assigned AR accounts, managing all receivables, communications, disputes, and follow-ups independently.
  • Investigate and resolve billing discrepancies (inventory and non-inventory) through detailed research and internal collaboration.
  • Manage customer disputes, including pricing issues, shortages, damages, returns, chargebacks, and sales credit validations.
  • Communicate with customers to obtain clarification, request documentation, and resolve account issues promptly.
  • Analyze and document root causes of disputes and implement corrective actions to prevent recurrence.
  • Perform complex AR reconciliations including deductions, unapplied cash, short-pays, and unearned credits.
  • Review and validate return-related deductions, ensuring accuracy of quantities, pricing, and approval flows.
  • Understand the full cycle of returns (RMA/RTV/credit issuance) and coordinate with logistics, sales, and operations teams.
  • Analyze aging reports to identify at-risk receivables and assess bad debt exposure.
  • Work on chargeback research, documentation, and resolution with cross-functional teams.
  • Provide analytical summaries on disputes, deductions, and customer behavior trends.
  • Assist in process improvements that reduce recurring disputes and bad debt.
  • Partner with Sales, Logistics, Operations, and Customer Service to resolve issues related to shipping discrepancies, inventory variances, and return validations.
  • Utilize ERP systems and customer portals to track, validate, and process AR-related activities.
  • Prepare AR performance summaries, deduction reports, and dispute logs.
  • Provide insights into trends, recurring issues, and opportunities for process improvement.
  • Assist with month-end close by ensuring accurate AR reporting and reconciliations.
  • Strong understanding of Accounts Receivable, deduction management, and dispute resolution.
  • Experience handling physical goods (ideal for understanding returns, shortages, damages, or inventory discrepancies).
  • Proficiency with ERP/accounting systems (SAP, Oracle, NetSuite, or similar).
  • Strong Excel skills (pivot tables, formulas, reconciliation reports).
  • Ability to analyze AR trends, bad debt, and chargeback patterns.
  • Excellent written and verbal communication for customer interactions.
  • Ability to work independently, prioritize tasks, and meet deadlines.
  • Strong attention to detail and accuracy.
  • Bachelor’s degree (B.S. or B.A.) in Accounting, Finance, Business, or related field.
  • 3–5 years of accounts receivable, financial analysis, or related accounting experience.
  • Experience with AR reconciliations, deductions, and transactional research.
  • Advanced Excel and financial analysis skills required.
  • Background in customer-facing roles such as sales support or sales operations is a plus.
  • Mandarin language proficiency is a strong plus.
  • bonuses
  • medical
  • dental
  • vision
  • life insurance
  • AD&D insurance
  • Paid Time Off
  • EAP
  • 401(k)
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