AR Resolution Specialist

MRC Services Co • Charleston, WV

10h • Onsite

About The Position

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Job Purpose Position reduces the accounts receivable balances of designated accounts by working with customers, branches, and national account personnel to collect outstanding amounts, assist in the resolution of issues in accounting and billing processes that may affect customer payments, and root cause problem resolution. Responsibilities Individual must be able to perform the essential duties with or without reasonable accommodation. The collection's focus will be on MRC Global regional accounts. Using a weekly priority collection list, monthly aging, and follow-up comments, make collection calls to those regional account customers who are delinquent. Arrange and follow-up payment schedules or work with customers and service centers to resolve issues preventing payment. Review daily payment discrepancy notices, forwarding to the customer or service center as appropriate for resolution. Work with the customer and/or service center for a solution through clearing discrepancies from customers’ accounts using interpersonal communication and research of transactions through SIMS and other MRC systems. Focus on resolving issues for transactional and regional accounts. Take reasonable care for the safety and health of yourself and others, and report workplace hazards, injuries, or illnesses immediately . Other departmental duties or projects as assigned.

Requirements

• High school diploma or a GED (general education degree) with work experience.
• Strong logical reasoning skills
• Ability to contribute to the quality process by learning new procedures and functions within the department as needed.
• Good business math skills to accurately understand and process customer account status.
• Working knowledge of MS Office, with excellent skills in Excel , and the ability to learn SIMS and other web-based applications.
• Ability to e stablish a good rapport with vendors, customers, branch employees, department personnel, freight carriers, and other corporate employees using written correspondence, proper phone etiquette, and other effective interpersonal skills.
• S trong organizational and prioritizing skills, customer service skills.
• Ability to e stablish excellent rapport with customers, sales representatives, branch management, and other corporate employees using written correspondence, proper phone etiquette, and other effective interpersonal skills.

Nice To Haves

• High school diploma or a GED (general education degree) with work experience.
• Strong logical reasoning skills
• Ability to contribute to the quality process by learning new procedures and functions within the department as needed.
• Good business math skills to accurately understand and process customer account status.
• Working knowledge of MS Office, with excellent skills in Excel; ability to learn SIMS and other web-based applications.
• Experience with Monarch preferred but not r equired
• Ability to e stablish a good rapport with vendors, customers, branch employees, department personnel, freight carriers, and other corporate employees using written correspondence, proper phone etiquette, and other effective interpersonal skills.
• Strong organizational and prioritizing skills, customer service skills.
• Ability to e stablish excellent rapport with customers, sales representatives, branch management, and other corporate employees using written correspondence, proper phone etiquette, and other effective interpersonal skills.

Responsibilities

• Using a weekly priority collection list, monthly aging, and follow-up comments, make collection calls to those regional account customers who are delinquent.
• Arrange and follow-up payment schedules or work with customers and service centers to resolve issues preventing payment.
• Review daily payment discrepancy notices, forwarding to the customer or service center as appropriate for resolution.
• Work with the customer and/or service center for a solution through clearing discrepancies from customers’ accounts using interpersonal communication and research of transactions through SIMS and other MRC systems.
• Focus on resolving issues for transactional and regional accounts.
• Take reasonable care for the safety and health of yourself and others, and report workplace hazards, injuries, or illnesses immediately
• Other departmental duties or projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED