AR Representative

CADEX•Ankeny, IA

6d•Remote

About The Position

The collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services.

Requirements

Ability to work a flexible schedule
Native or fluent speaker of other languages, apart from English, is a plus
Proficient (basic/ intermediate level) in Microsoft Excel (sort, filtering, vlookup, pivot tables, etc)
Knowledge of ERP (SAP, Oracle)
Ability to build rapport, ask questions, listen and redirect the conversations
Ability to overcome objections, analyze responses and negotiate resolutions
Work independently and as part of a team to achieve required metrics and standards
Solid time management skills
Knowledge in customer service, accounts receivable, invoicing, collections and/or finance
Ability to adapt to new business opportunities, challenges and client demands
Excellent verbal and written communication skills
Ability to learn and grow with our organization
Great analytical, critical thinking and problem-solving abilities
2+ years of collections experience
Experience with an automated telephone dialing system and collections database
Must be detail oriented, with the ability to work independently.
Excel proficiency

Nice To Haves

Preferred Order to Cash experience
Associate's degree in business preferred

Responsibilities

Make and receive contacts via telephone, email and chat for assigned accounts
Use advanced call structures and techniques
Investigate reasons for non-payment/return
Negotiates resolution
Verify return/payment terms, funding sources and process condition
Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc
Manages a portfolio of accounts to promote efficiency within standards
Utilize concise notes/updates in corporate/client databases
Research cases to find viable contact sources when information provided is not current
Build business cases to support payment/return/write-off decisions
Track daily metrics and performance to attain required goals
Demonstrate behaviors reflecting our policies
Maintain a positive customer relationship
Exceed standards expressed by the client