AR/CS Representative

Premier Performance•Silverdale, WA

31d•$20 - $22•Onsite

About The Position

The AR/CS Representative is responsible for delivering high-quality customer service to external customers by providing information about products, pricing, availability, and order status, while also supporting the accounts receivable (AR) process. This role includes processing orders, resolving customer inquiries and concerns, managing billing/payment issues, and collaborating with internal departments and external business partners to ensure a positive customer experience and accurate account management.

Requirements

High school diploma or equivalent required
Previous experience in customer support or a related field preferred
Prior experience in accounts receivable or accounting support strongly preferred but not required (training available).
Must be efficient in MS Office suite: Excel, Word, Outlook, instant messaging, and internet navigation
High degree of accuracy and attention to detail
Strong communication skills, both written and verbal
Flexibility to multitask and shift priorities when needed
Problem assessment and problem solving
Requires ability to talk and speak through the telephone
Requires speaking / reading English.
Requires extended periods of sitting/standing as well as repetitive movement
Requires repeating the same physical or mental activities over

Responsibilities

Manage a large volume of incoming calls and customer service inquiries
Provide accurate information about products and services, answer questions, and resolve any emerging problems
Process orders, modifications, and returns
Address and resolve customer complaints promptly and professionally
Maintain records of customer interactions, transactions, comments, and complaints
Gather customer feedback and provide insights to improve service quality
Other duties as assigned
Process refunds and credit memos
Process and apply incoming payments to customer accounts accurately.
Support month-end closing processes and generate AR reports as needed.
Collaborate with internal departments to resolve account or billing issues.
Maintain accurate records of accounts receivable transactions
Investigate and resolve payment discrepancies.
Send statements and invoices to customers
Other duties as assigned