AR/CS Representative

Premier Performance LLC • Silverdale, WA

114d • $20 - $22

About The Position

The AR/CS Representative is responsible for delivering high-quality customer service to external customers by providing information about products, pricing, availability, and order status, while also supporting the accounts receivable (AR) process. This role includes processing orders, resolving customer inquiries and concerns, managing billing/payment issues, and collaborating with internal departments and external business partners to ensure a positive customer experience and accurate account management.

Requirements

• High school diploma or equivalent required
• Previous experience in customer support or a related field preferred
• Prior experience in accounts receivable or accounting support strongly preferred but not required (training available)
• Must be efficient in MS Office suite: Excel, Word, Outlook, instant messaging, and internet navigation
• High degree of accuracy and attention to detail
• Strong communication skills, both written and verbal
• Flexibility to multitask and shift priorities when needed
• Problem assessment and problem solving

Responsibilities

• Manage a large volume of incoming calls and customer service inquiries
• Provide accurate information about products and services, answer questions, and resolve any emerging problems
• Process orders, modifications, and returns
• Address and resolve customer complaints promptly and professionally
• Maintain records of customer interactions, transactions, comments, and complaints
• Gather customer feedback and provide insights to improve service quality
• Process refunds and credit memos
• Process and apply incoming payments to customer accounts accurately
• Support month-end closing processes and generate AR reports as needed
• Collaborate with internal departments to resolve account or billing issues
• Maintain accurate records of accounts receivable transactions
• Investigate and resolve payment discrepancies
• Send statements and invoices to customers

Benefits

• Medical, dental, and health insurance
• 401k with company match & immediate vesting
• PTO (Paid Time Off)
• Short term and Long-Term Disability
• Life Insurance and more!

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED