AR & Collections Specialist

Joerns Healthcare•Charlotte, NC

2d•$20 - $23

About The Position

The AR & Collections Specialist is responsible for initiating contact with customers regarding their past due balances to secure payment of open account purchases by performing the following duties.

Requirements

High School Diploma or equivalent
Technical skills in account reconciliation, credit extensions, payment plans, etc.
Attention to detail
Problem analysis and problem resolution
Must have excellent oral and written communication skills
Proficiency in MS Word, Excel, and Outlook

Nice To Haves

SAP experience
4 year degree or 4 years related experience and/or training.

Responsibilities

Conduct complex research of system variances and accounts for discrepancies and investigate accounts receivable discrepancies
Accept customer payments and maintain cash receipts records
Code payment for applying payments to customers’ accounts
Develop a clear and thorough understanding of managed account customers, as well as company processes, capabilities, and constraints
Handle collection calls and/or correspondence in a fast paced goal- oriented collections department
Providing customer service regarding collection issues, process customer refunds, review account adjustments and resolve client discrepancies and short payments
Responsible for monitoring and maintaining assigned market segment accounts
Initiate small balance write offs, customer reconciliations and processing credit memos and/or debit memos
Accountable for reducing delinquency for assigned accounts
Must communicate effectively with sales department regarding customer accounts on a timely basis
Enlist the efforts of sales and senior management when necessary to accelerate the collection process