Idlewild and SoakZone: Aquatics Supervisor

Herschend • Ligonier, PA

3d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. Lead your team to success as a Lifeguard Supervisor! In this leadership role, you’ll oversee a team of lifeguards, ensuring the highest standards of safety, professionalism, and customer service at our aquatic facility. From coordinating rotations to conducting safety audits, you’ll be the go-to person for ensuring smooth operations while fostering a fun and motivated team environment. Perfect for experienced lifeguards looking to take the next step in their aquatic career! We are currently looking for a: Idlewild and SoakZone: Aquatics Supervisor Roles & Responsibilities:

Requirements

• No education requirements for this position
• 1-2 years of previous lifeguard experience desired
• Must successfully complete the Ellis & Associates Lifeguard Training Program before becoming a lifeguard at Idlewild. All Lifeguard candidates will be required to obtain the Ellis Lifeguard Certification instructional handbook and pass all certification requirements. (Swim 200 yards doing front crawl or breaststroke; Retrieve 10-lb brick from 11 ft of water; and tread water without hands for 2 minutes)
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must be willing and able to work with a vastly diverse staff of lifeguards.
• Demonstrated ability to successfully perform all swim tests, water rescues, and assists
• Ability to comply with all uniform policies
• Must possess a safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding aquatics safety standards
• Ability to attend 4 hours of in-service training per month
• Ability to take control of emergency and intense situations while remaining calm
• Ability to manage crowd control during emergency situations
• Must demonstrate a willingness to learn and the ability to follow instructions
• Must be guest-focused and work well with other team members and supervisors
• Ability to work independently with minimal supervision
• Ability to swim 200 yards using front crawl/freestyle or breaststroke
• Ability to retrieve a 10-pound brick from at least 11 feet of water
• Ability to tread water for 2 minutes without the use of hands
• Ability to exit the water without the use of a ladder
• Ability to stand or walk for extended periods of time
• Ability to swim, wade, and stand (sometimes in moderate currents)
• Ability to frequently kneel, stoop, bend, squat, twist, or reach above shoulder level
• Ability to carry, push, pull, lift, and hold objects weighing up to 50 pounds.
• Ability to aid and physically move guests of varying heights and weights
• Must possess 20/25 correct vision (corrective lens, if required, must be worn while on duty)
• Specific vision abilities are required for this job, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to see differences between colors and brightness
• Ability to see details of objects that are more than a few feet away

Nice To Haves

• Spanish or other bilingual language skills are a plus.

Responsibilities

• Supervise the daily operations of the Aquatics team
• Complete daily AM and PM inspections
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all aquatics and lifeguarding positions and backfill these positions when needed
• Work closely with the Aquatics manager and other park managers to ensure smooth daily operations
• Supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure lifeguard rotations are within the Ellis and Associates standards
• Ensure lifeguards are exceeding the Ellis and Associates standards
• Ensure that all required meals and other breaks are being given in accordance with Pennsylvania law
• Assist with Aquatics department administrative duties such as daily inspection sheets and rotation paperwork
• Clear communication with the Aquatics manager of all team member, facility or guest-related incidents
• Respond to all guests by quickly and expertly providing courteous assistance to address their questions or concerns.
• Stay alert when assigned to swimming areas to ensure guest safety.
• Provide bathroom breaks for all team members, as needed
• Render first-aid (within your scope of practice) to injured guests or team members
• Handle operation-related guest concerns and assist with lost children
• Escalate major guest concerns to management or maintenance team in a timely manner
• Maintain constant vigilance and proactively identify potential hazards; inform Park leadership and/or maintenance team of any such situations in a timely manner
• Ensure that all Park areas are clean and free of hazards prior to daily opening
• React in a calm and professional manner during emergency situations
• Assist with crowd control in emergency situations
• Ensure pre-opening and closing checklists are completed
• Update and ensure proper Zone Coverage and Zone Validations are done for each spot in the park
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Idlewild and SoakZone, Kennywood, and Sandcastle on your days off, as well as free tickets for your family & friends!
• Exclusive employee events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed