Adventureland Park - Aquatics Senior Supervisor

Herschend • Altoona, PA

4d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Aquatic Operations Senior Supervisor will assist in the supervision of the aquatics Lifeguards working throughout the waterpark. This position directly supports park leadership with efficient operation of the department which provides a positive guest experience. We are currently looking for a: Adventureland Park - Aquatics Senior Supervisor

Requirements

• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
• Must have reliable transportation to and from your scheduled shift
• Must possess a valid driver’s license and a good driving record
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must possess a safety-oriented mindset and be fully committed to enforcing all DOSH , Ellis , and all other regulations, policies, and procedures
• Ability to inspire, motivate, and successfully lead a large number of Lifeguard s
• Must be able to speak with guests directly when other operations leadership is not available
• Ability to handle high-pressure situations, meet the demands of constant deadlines, and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Ability to follow direction, multi-task, and work as part of a fast-paced tea m
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to remain sedentary for periods of time, while using a computer
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Must be able to meet all program requirements and successfully pass the Ellis & Associates lifeguard training program
• Ability to aid and physically move guests of varying heights and weights
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Ability to climb or descend stairs for some of the rides and attractions environments

Nice To Haves

• 2-3 years of previous work experience in the Rides or Aquatics departments is . Previous ride operation experience from other Amusement/Theme Park employers will also be considered.
• 2+ years of previous supervisory experience preferred
• Must hold or be willing to quickly obtain Jeff Ellis and Associates Lifeguard Instructor Certification
• Certification in advanced Cardiopulmonary Resuscitation (CPR), First Aid and Automated External Defibrillator (AED) within 1 month of employment; Must keep certification current
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Responsibilities

• Supervise the daily operations of the park operations tea m and any other assigned departments
• Lead by example, attitude, and as a representation of Adventureland's core values
• Inspire operators by creating a positive and energetic atmosphere where safety and guest satisfaction are top priorities
• Act as an approachable mentor and coach to all assigned Lifeguard s
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all assigned park operations positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, ride operations, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with Iowa law
• Assist with tea m scheduling and timekeeping activities
• Maintain a comprehensive knowledge of park attractions and safety procedures, assisting or operating rides and maintaining a safe aquatic environment when necessary.
• Listen to guest feedback and complaints, communicating them to the respective department managers.
• Provide coverage for Lifeguards breaks and monitor communication channels for additional assistance.
• Provide direct support to Lifeguard s by conducting rounds throughout the park to address their needs .
• Enforce Park policies, restrictions, and recommendations to ensure guest safety.
• Remain calm and composed during emergency situations, exuding professionalism while adhering to all standard operating procedures.
• Maintain constant vigilance to proactively identify potential hazards and informs park leadership of any concerns
• Protect guest belongings, handle lost and found items and cooperate with other departments to enhance the guest experience.
• Promptly notify security or park operators of any injuries or emergencies.
• Conduct audits of Lifeguard s to ensure safe operations and fulfill additional duties as assigned.
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Adventureland Theme Park/Waterpark and selec t parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees