AQUATICS PROGRAM COORDINATOR

THE SKAGIT VALLEY FAMILY YMCA • Mount Vernon, WA

1d • $18 - $22

About The Position

This Aquatics Program Coordinator serves as the primary administrative and customer service contact for all aquatics programs, with a strong emphasis on swim lesson communication, registration support, and family follow-up. This position supports the Aquatics Director by managing phone calls, emails, waitlists, lesson coordination, and program communication so aquatics leadership can remain focused on safety, staff development, and program quality.
OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
OUR COMMITMENT TO EQUITY: Skagit Valley Family YMCA is an equal opportunity employer and is committed to providing equitable opportunities for all groups in terms and conditions of employment and personnel practices. The Y does not discriminate on the basis of race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal. All staff hired at the Y are encouraged to embrace, continually support, and enhance diversity and equity on our campus and in our community.

Requirements

• High school diploma or equivalent required.
• Experience in administrative support, customer service, program coordination, or a related role.
• Strong verbal and written communication skills.
• Comfortable handling a high volume of phone calls and emails.
• Proficient with basic computer systems, scheduling software, and data entry.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Professional, dependable, and aligned with YMCA mission and values.

Nice To Haves

• Prior experience working in an aquatics environment (YMCA or similar facility).
• Current or prior lifeguard certification (YMCA or American Red Cross).
• Swim lesson instruction experience, including youth and/or adult programs.
• Familiarity with swim lesson levels, progression models, and aquatic scheduling.
• Experience supporting aquatics leadership, swim instructors, or aquatic programs.

Responsibilities

• Serve as the first point of contact for aquatics-related phone calls, emails, and inquiries.
• Provide accurate, friendly information regarding swim lessons, session dates, schedules, pricing, availability, and program structure.
• Manage and maintain swim lessons waitlists; proactively contact families as openings become available.
• Send session start reminders, schedule updates, cancellations, and end-of-session communications.
• Assist members with aquatics registrations using the Y’s membership and program systems.
• Maintain accurate lesson rosters, enrollment data, and attendance records.
• Track enrollment trends, cancellations, and capacity data and share insights with aquatics leadership.
• Support aquatics leadership in lesson session planning and administrative setup.
• Prepare lesson rosters and participant lists prior to session start.
• Communicate lesson updates to instructors and leadership as needed.
• Deliver consistent, mission-aligned customer service that reflects YMCA values.
• Address routine questions or concerns; escalate safety, policy, or staffing issues to aquatics leadership when appropriate.
• Draft and send aquatics program communications on behalf of the department.
• Maintain basic administrative records related to swim lessons and aquatics programs.
• Provide support for aquatic events, outreach initiatives, or special programs as assigned.

Benefits

• Free YMCA household membership
• 403(b) Saving Account enrollment
• 8 paid federal holidays a year (full-time benefited employees to be eligible)
• Paid Sick & Vacation Day (accrual begins from day-1, eligible to use after 90-days)
• 2 paid personal days & 1 paid birthday per year
• Medical, vision, and dental insurance (full-time benefited employees to be eligible)
• 403 (b) Retirement Employer Match (after 2 years with 1,000 hours)
• Life insurance, and more!
• Additional bilingual, premium pay of $1.00 for those who are fluent bilingual Spanish, Triqui, Mixtec, Russian and Ukrainian speakers. Ability to write or translate written materials is not required to receive this premium.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED