Aquatics Operator (Seasonal)_Park

Morgans Wonderland Management Company • San Antonio, TX

2d • Onsite

About The Position

Aquatics Operators at Morgan’s Wonderland are responsible for the safe and efficient operation of all aquatic attractions, including water slides and related water-based equipment. Aquatics Operators conduct pre-operation inspections, monitor attraction activity, assist guests with loading and unloading, and ensure a safe, inclusive, and enjoyable experience for guests of all abilities. Operators must maintain a high degree of situational awareness, communicate clearly, and respond appropriately to operational concerns.

Requirements

• Minimum age: 16 years or older
• Current First Aid and CPR certification preferred; ability to obtain if not already held.
• Ability to successfully complete IROC- Aquatics Operator certification and all required training.
• Customer service skills: Ability to interact positively with guests of all ages and abilities.
• Communication skills: Clear and friendly verbal communication to provide instructions, answer questions, and support guests.
• Interpersonal skills: Patience, empathy, and a welcoming attitude consistent with Morgan’s Wonderland’s mission of inclusion.
• Teamwork: Ability to work cooperatively with coworkers, supervisors, and volunteers.
• Attention to detail: Ability to monitor activity areas and recognize when assistance or intervention is needed.
• Adaptability: Comfortable working in a fast-paced, guest-focused environment and adjusting to changing needs throughout the day.
• Problem-solving: Ability to address minor guest concerns and escalate issues appropriately.
• Reliability: Consistent attendance, punctuality, and adherence to assigned schedules.
• Capable of understanding and following written and verbal safety instructions and operational procedures.

Responsibilities

• Provide Guest Assistance: Welcome guests, answer questions, offer directions, and provide general support to ensure a positive and inclusive experience.
• Monitor Activity Areas: Oversee designated Splash Pad.
• Support Accessibility Needs: Offer assistance to guests with varying abilities, including helping with mobility devices, providing guidance, or facilitating inclusive play.
• Engage with Guests: Encourage participation, create a friendly atmosphere, and promote the park’s mission of inclusive fun for all.
• Maintain Cleanliness: Keep assigned areas tidy by performing light cleaning, organizing play elements, and reporting any maintenance needs.
• Enforce Park Guidelines: Politely communicate and uphold rules to maintain a safe and enjoyable environment.
• Report Issues Promptly: Notify supervisors or appropriate staff of concerns, guest incidents, or hazards.
• Demonstrate Professionalism: Represent Morgan’s Wonderland with a positive attitude, dependable work habits, and respectful guest interactions.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed