Aquatics Manager

Camelback Resort•Pocono Township, PA

2h•Onsite

About The Position

The Aquatics Manager oversees the daily operations of Aquatopia Indoor Waterpark and Camelbeach Mountain Waterpark, ensuring exceptional safety, service, and operational excellence. This role leads by example, upholding the highest standards established by Ellis & Associates, Inc. and Camelback Resort, while fostering a positive, high-energy environment for both guests and associates. Aquatics Managers are culture leaders who create an inclusive, supportive, and motivating environment for both associates and guests. They build strong relationships with their teams through trust, approachability, and consistent presence, taking time to coach, listen, and develop associates at every level. By recognizing effort, celebrating success, and providing clear expectations, Managers empower associates to feel confident, valued, and proud of the work they do—resulting in genuine guest connection, consistent service excellence and memorable waterpark experiences.

Requirements

Must be at least 18 years of age or older
Proven ability to lead, motivate, and supervise a large, diverse aquatics staff
Minimum of 3 years of management/supervisory experience within a large aquatic operation featuring multiple attractions
Demonstrated passion for aquatic safety, risk management, and guest service excellence
Strong written and verbal communication skills
Proficient working knowledge of Microsoft Office Products
Ability to remain calm, decisive, and take command in emergency situations
Ability to perform all lifeguard duties and maintain the required physical condition
Knowledge of proper incident reporting and documentation procedures
Flexibility to work varied schedules including weekends, holidays, and extended hours as needed
Ellis & Associates Instructor License required or ability to obtain
Must be able to read and speak English

Nice To Haves

additional languages are a plus

Responsibilities

Champion Camelback’s service culture by modeling and reinforcing the 4 Keys: Warmth, Personalization, Awareness, and Proactivity in all guest and team interactions
Lead and promote a strong safety culture by demonstrating and reinforcing a constant “think safe” mindset
Oversee daily aquatic operations to ensure safety readiness, cleanliness, staffing coverage, and operational excellence
Recruit, hire, onboard, coach, and manage performance for aquatics associates, fostering accountability and professional growth
Develop, implement, and manage staff schedules to align with operational demands, labor goals and regulatory compliance
Manage departmental budgets, forecasts, and financial reporting while maintaining fiscal responsibility within approved guidelines
Apply strong business acumen by analyzing operational data, labor trends, and guest feedback to identify opportunities for efficiency, cost control, revenue support, and continuous improvement
Plan, implement, and support comprehensive associate training and leadership development programs
Conduct and participate in Vigilance Awareness Training (VAT) and ongoing in-service training in accordance with Ellis & Associates standards
Maintain thorough knowledge of all applicable local, state, and federal regulations; ensure full compliance at all times
Serve as a part of the Manager on Duty (MOD) rotation and respond effectively to operational and emergency situations
Drive achievement of departmental goals, KPI’s, and performance metrics through engagement, communication, and follow-through
Perform additional duties as assigned to support overall resort and aquatics operations

Benefits

Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more Plus, great friends & family perks.
Paid Training to gain skills, knowledge, and experience for professional development.
Not to be missed employee events throughout the season.
Referral Bonuses – invite your friends to work with you!
Competitive wages and advancement opportunities.
Interact with people from all over the world!
Next day pay, through PayActiv.
Tuition Reimbursement
Medical, dental, vision insurance, 401K
Vacation and PTO
Full-Time status benefits