Aquatics Lead & Keyholder

Mount Laurel•Mount Laurel, NJ

14d•$17 - $19

About The Position

Our Lead Instructor & Front Desk Supervisor is a keyholder position responsible for delivering high-quality swim instruction, supervising daily operations, supporting staff, and providing excellent customer service. This role ensures smooth facility operations, safety compliance, and a positive experience for students and families. Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity Compassion Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life’s accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Requirements

Prior experience in swim instruction, aquatics, or recreation preferred
Leadership or supervisory experience a plus
Strong communication and customer service skills
CPR/AED and First Aid certification (or willingness to obtain)
Reliable, responsible, and able to work independently
Ability to stand for extended periods
Ability to enter the pool and demonstrate swimming techniques
Ability to lift up to 25 lbs

Responsibilities

Swim Instruction Provide safe, engaging, and effective swim lessons to students of various ages and skill levels Follow established curriculum and adapt lessons to individual student needs Maintain a safe learning environment and enforce pool safety rules
Supervision & Leadership Serve as a keyholder responsible for opening and closing the facility Supervise swim instructors and front desk staff during assigned shifts Ensure staff follow policies, procedures, and safety standards
Front Desk & Customer Service Greet and assist families with scheduling, registration, payments, and general inquiries Handle phone calls, emails, and in-person communication professionally Resolve customer concerns promptly and positively
Operations & Safety Monitor pool safety and respond to emergencies according to training Ensure cleanliness and organization of the facility Communicate maintenance or operational issues to management