Aquatics Customer Service Supervisor, Park and Recreation (Non-Civil Service)

City of Dallas

3d • $21 - $23

About The Position

The Aquatics Customer Service Supervisor supervises, supports, and leads in the provision of customer service, direction, and information for community members using aquatics facilities and programming. Ensures effective service, oversees customer care, supervises administrative functions, and communicates aquatics policies.

Requirements

• Knowledge of Aquatics Facilities and general policies and procedures.
• Ability to determine customer concerns and service requests and provide direction.
• Ability to interpret and explain aquatics policies, rules, and procedures.
• Ability to interact tactfully with employees and the public.
• Ability to provide general administrative functions supporting the aquatics facilities and programs.
• Ability to supervise and lead customer service representatives.
• Communicating effectively verbally and in writing.
• Establishing and maintaining effective professional relationships.
• High School Diploma, GED
• Knowledge of professional customer service and office skills.

Nice To Haves

• 4 Years in previous customer service experience preferred.

Responsibilities

• Supervises and leads the service, assistance, and response to telephone and walk-in inquiries from customers regarding aquatics programming or facility use; directs customers to specific areas for information and assistance and provides high level account and customer service to handle challenging problems and concerns.
• Ensures the correct issuance of ID cards, customer direction, programming communication, customer account management, and professional management of questions and concerns; provides clerical work for new accounts, collects payments, and facilitates success of aquatics facilities.
• Updates customer accounts and records; ensures the accuracy of a customer accounts, program registrations, invoicing and accounts payable, and updates accounts with correct information.
• Supervises scheduling, monitors and oversees programs, and provides information; evaluates customer service representatives, gives performance feedback, and assigns or delegates work as needed.
• Oversees the procurement of supplies or equipment and supervises ordering and general administration; handles complaints and or requests to respond to citizen inquiries.
• Leads, supports, and performs a wide range of clerical, administrative, and customer service tasks.
• Performs any and all other tasks as needed or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees