APU Customer Account Manager

Cyient • East Hartford, CT

341d • $27

About The Position

Cyient provides leading-edge engineering solutions, including product development and life-cycle support, process, network and content engineering to major organizations worldwide. With nearly two decades of continuous growth, Cyient leverages a 'Global Delivery and Collaborative Engineering' model to achieve measurable and substantial benefits for our clients. Cyient has 12,500+ associates across 38 global locations and adopts a proactive approach to serve our clients with our best-in-class delivery centers in North America, Europe, Middle East and Asia Pacific. Our clients span multiple industries such as Aerospace, Consumer, Energy, Medical, Heavy Equipment, HiTech, Transportation, Telecom and Utilities and include 22 'Fortune 500' and 27 'Global 500' blue chip organizations.

Requirements

• Strong customer service skills
• Able to interact and communicate with all levels of the organization (management, co-workers, customer)
• Proficient with Microsoft Office programs.
• Experience with SAP a plus.

Nice To Haves

• VBA Coding & excel macroinstruction experience a plus.

Responsibilities

• Monitor orders being placed by PW Canada for APU Spare Parts to PW to ensure they are being processed correctly
• Join meetings with PW Canada to manage certain critical orders
• Provide status updates of multiple order reports including the IDOC report which details orders that have misaligned delivery dates between PW and PW Canada
• Use multiple transactions in SAP including MD04, VA02 and ZA05 when appropriate
• Identify needs for improvements and provide ideas on how to make existing work processes more efficient & robust.

Benefits

• Full-Time employment
• Equal Opportunity Employer
• Diverse and inclusive company culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees