APSS - Install Technician
About The Position
An APSS Install Technician (IT) is responsible for post-sale installation, service, and support of all systems and solutions sold by Arkansas Public Safety Solutions (APSS). This role includes installing, programming, servicing, and troubleshooting security and life-safety systems for Government, Enterprise, and Education customers. The IT frequently works independently, manages daily workloads to meet project timelines, and serves as a primary onsite representative to customers. Professionalism, technical competence, and strong communication skills are essential. This position participates in an on-call rotation and requires extensive travel.
Requirements
- High School Diploma or GED required
- Strong verbal, written, and professional communication skills
- Excellent organizational, time management, and troubleshooting abilities
- Customer-focused mindset with commercial and operational awareness
- Ethical, dependable, and results-oriented
- Ability to work independently and collaboratively in a team environment
- Conflict management and sound decision-making skills
- Video Surveillance and Access Control systems
- BDA/DAS systems and RF fundamentals
- Backhaul technologies (Ubiquiti or similar)
- Microsoft and Google Suites
- Google Earth and site-mapping tools
- Willingness and ability to quickly learn new APSS-supported technologies
- Applicants must be able to pass a pre-employment drug screening, background screening and Motor Vehicle Report for favorable results to be considered for employment.
Nice To Haves
- Relevant technical experience and certifications preferred
- Avigilon ACC and ACM (Subject Matter Expert level preferred)
- Demonstrated leadership capabilities for onsite coordination when assigned
Responsibilities
- Install, service, and troubleshoot Video Surveillance Systems (VSS), Access Control Management (ACM), BDA/DAS, Weapons Detection, and related APSS solutions.
- Pull, terminate, label, and test cabling; mount devices; and ensure all equipment is installed per APSS design and implementation plans.
- Complete system programming, provisioning, analytics configuration, and commissioning prior to site turnover.
- Install cameras, servers, access control hardware (strikes, cans, mercury boards), backhaul equipment, and associated infrastructure.
- Provide customer training and support successful system turnover.
- Support the PMO during post-sale by providing technical input into implementation plans, install preferences, and scope changes.
- Respond to service calls and reprioritize work as required.
- Communicate scope changes, technical risks, or site constraints to PMO, Sales, and Management.
- Maintain complete ownership of project documentation, including version control and as-built documentation.
- Conduct QA site visits to mitigate rework and support continuous improvement of field installations.
- Stay current with APSS product offerings, technical options, and required trainings.
- Support inventory management and proper use of tools, vehicles, and equipment.
- Participate in weekly update and project management calls.
- Participate in on-call rotation and extended work hours when required to meet project demands.
- Perform other duties as assigned by APSS management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
