APS-3: Senior IT Customer Support Technician

KBR, Inc. • Goose Creek, SC

2d • Onsite

About The Position

KBR maintains and manages Army prepositioned stocks at the Army Field Support Battalion - Charleston (AFSBn-CHS) land site to include all logistics and maintenance operations. The KBR APS-3 Program is managed and executed at Goose Creek in support of the Army’s power projection doctrine and resources. The contract provides maintenance of APS-3 stocks (Class II, IIIP, IV, VII, IX) to ensure that unit sets are configured and maintained at optimal readiness. KBR also provides maintenance services and logistical support for other Army programs, IAW individual scope of work contract requirements.
KBR’s MIS (Management Information System) section is a team providing the first tier Information Technology (IT) support to a worksite of 400+ personnel. The team is seeking a skilled and detail-oriented Senior IT Customer Support Technician to join our team. The technician provides comprehensive support specializing in diagnosing and resolving IT-related problems in an organization, including virus issues, forgotten passwords, and software updates. This is NOT A Remote Role. Must be available to work onsite.

Requirements

• Must be a U.S. Citizen.
• Must be able to obtain and maintain a DoD Common Access Card (CAC)
• Must possess a valid State Driver’s License.
• Associate’s degree OR four years of related Experience
• Effective communication and teamwork skills.
• Advanced proficiency in Microsoft Office products and Windows operating systems.
• Strong organizational and multitasking abilities.
• Professional behavior and appearance.
• Must be able to Lift - up to 35 lbs. periodically.
• Must be able to squat, kneel, bend, reach and climb periodically.
• Must be able to work outside and inside in non-climate-controlled environments.

Nice To Haves

• Working knowledge of GCSS-Army or an SAP system.
• Working knowledge of Army class of supply system and National Stock numbers

Responsibilities

• Provides support to 500+ personnel using computer workstations, printers, and peripheral devices.
• Maintains local user accounts with the Army network and KBR applications.
• Tests and validates applications, programs, and operational processes.
• Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
• Provides coordination between users and components of a local area network enterprise and participates in the evaluation of system configuration and software.
• Develops operational instructions and procedures for workstation users.
• Identifies and resolves CPU error conditions beyond documented procedures, ensuring minimal disruption to operations.
• Evaluates system performance data to identify inefficiencies and implement remediation strategies.
• Facilitates support for local users with SharePoint and a variety of business applications.
• Assists with supply functions such as warranty and lifecycle dates, hardware tracking, and inventory audits.

Benefits

• KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule.
• We support career advancement through professional training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees