Appspace Platform Owner

Pacific Life•Charlotte, NC

5d•Onsite

About The Position

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented individual to join our End User Services team onsite in Omaha NE or Charlotte NC. We’re looking for an Appspace Platform Owner to lead roadmap, rollout, operations, and integrations for workplace technologies (space reservation, visitor management, wayfinding, digital signage, move management). You’ll partner with Facilities, Physical Security, and Communications, manage vendors and budgets, and drive continuous improvement and global expansion. Experience with Appspace/Nuvolo/ServiceNow is a plus.

Requirements

3+ years of product/platform/service ownership for end‑user technologies (roadmapping, budgeting, leading contractors/staff, end‑to-end ownership).
3+ years partnering with technical/non‑technical teams to lead initiatives and deliver features/services.
3+ years proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams), including very large Excel workbooks.
3+ years of technical customer support experience in high‑volume, fast‑changing environments.
3+ years gathering requirements, evaluating vendors, managing projects end‑to-end, and delivering high‑quality technical services.
3+ years rolling out new products/services at global enterprise scale.

Nice To Haves

Experience with SaaS workplace tools (Appspace, Nuvolo, ServiceNow).
Experience with Workplace Management teams and translating operational processes into technical solutions.
MySQL familiarity for data analysis/reporting.
Exposure to Outlook ↔ Appspace integrations and building analytics pipelines when direct BI connectors are limited.

Responsibilities

Platform Ownership & Strategy Own the product roadmap and strategy for Appspace across Space Reservation, Visitor Management, Wayfinding, Digital Signage, and Move Management.
Drive product/service improvements and deliver projects end‑to-end; ensure service reliability and customer satisfaction.
Manage licenses and budget; oversee maintenance/updates, operational support, and integration/security with PL systems.
Lead vendor management, including issue resolution, contract terms, license counts, and SOWs in partnership with Procurement.
Champion continuous improvement through surveys and stakeholder feedback; communicate changes via OCM best practices.
Track new technology trends; evaluate features from Appspace and adjacent workplace platforms to enhance employee experience.
Operations & Administration Run the bulk update process multiple times weekly to process adds/moves/changes provided by Facilities.
Maintain security/permissions (100+ security groups), including creation and updates as needs evolve.
Partner with IDAM to keep user provisioning automation healthy (SCIM) and remediate occasional failures.
Maintain digital signage devices and rebuild directory structures to align with reservation product topology.
Provide reporting and analytics; move from manual, multi‑report merges to automated pipelines.
Assess Appspace platform updates every 2–4 months; communicate impacts and roll out features responsibly.
Maintain directory structures for both Digital Signage and Space Reservation.
Key Initiatives (Near Term) Visitor Management rollout: Implement Appspace’s visitor module with security desk iPad/printer workflows and QR pre‑registration.
Lenel Access Control integration: Deliver Appspace ↔ Lenel API integration for reporting and to validate reservations upon badging (reduce “zombie” bookings).
Facilities Move Management process improvement: Automate/optimize the current manual process and evaluate long‑term tooling.
Reports & Analytics automation: Partner with Facilities/People Services to build automated reporting from Appspace/Nuvolo (noting prior Power BI/API constraints).
PL Re integration and global expansion: Collaborate to roll out Appspace globally (scope evolving) and support expansion timelines.
Outlook integration (Appspace): Support the revived scope to integrate Appspace with Outlook and advance global transition feasibility (e.g., Toronto, Singapore, London).
Stakeholder & Change Management Partner deeply with Facilities and Physical Security; provide visitor management capabilities and access integrations.
Enable Communications with digital signage services across PL offices.
Lead OCM for feature rollouts, upgrades, surveys, training, and outage communications.

Benefits

Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation

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