Apprentice/Intern, Technology Solutions (1st Shift) - Scottsdale AZ

APL Logistics•Scottsdale, AZ

10d•$24 - $25

About The Position

Overview: To support customer-facing activities and supporting applications, driving initiatives to enhance user experience and product quality. This role involves actively contributing to the preparation of guidelines, migration plans, and collaborating with teams to identify business needs, ultimately supporting product development and commercial activities.

Requirements

Candidates must be within 250 miles of an APL Logistics facility or office.

Nice To Haves

Preferred Degree with Supply Chain, Logistics Management, Computer Science, Information Technology, or related fields
Proficiency in Office 365
Knowledge in project management tools such as, Monday.com, Jira, and confluence.

Responsibilities

Assist in the preparation of product usage guidelines for customers.
Help develop and implement customer checklist to ensure smooth transitions.
Facilitate service technology delivery initiatives such as data migration, systems integration testing, UAT, and end-user training.
Follow up on investigations into quality issues for resolution.
Explore alternative approaches to resolve user issues while ensuring logical product flows.
Recommend refinements and iterations based on usability testing results to achieve the ‘optimum’ user experience.
Assist in the preparation of quality testing and follow up with the respective stakeholders.
Provide technical inputs on quality gaps to the development team to improve product quality.
Actively participate in product evaluations to identify gaps, issues with product interface, performance, and functionalities, making enhancements based on market and end-user feedback.
Collaborate across teams to help identify business needs and develop simple project plans; break down tasks into actionable items for the team and support tracking of the team's progress to ensure alignment with the roadmap/project plans.
Support the development of product collaterals/materials to aid commercial activities.
Assist in training team members on new solutions and process launches.
Assist with the preparation of client presentation materials and product demonstrations.
Translate needs into business requirement definitions and provide suggestions to more senior colleagues.
Document the whole product development lifecycle and analyze data.
Communicate updates and product launch features and benefits.