Apprentice/Intern - QA Engineer

Intermountain Health

2d • $17 - $24 • Remote

About The Position

This position supports a department or business function by performing assigned tasks and assisting with projects, providing the intern with hands‑on exposure and a foundational understanding of the business and technical environment. The intern will learn how to deploy, support, maintain, and troubleshoot computers and other devices while gaining experience within a defined technical support specialty area. This role is designed to provide exposure to a subset of the knowledge required in the broader support function and serves as a learning opportunity rather than a fully autonomous position. The incumbent will require additional guidance, training, and supervision to build proficiency. Work is overseen by more senior technical contributors, including Associate, Staff, Senior, and Consultant‑level professionals, who provide direction, mentorship, and technical support.

Requirements

• High School Diploma or equivalent required.
• Demonstrated ability to solve problems in a professional, respectful, and customer‑focused manner.
• Demonstrated knowledge of basic computer hardware, including PCs, monitors, keyboards, and peripheral devices.
• Strong written and verbal communication skills, with the ability to present technical information in a clear, user‑friendly manner.
• Self‑motivated with the ability to prioritize and execute tasks in a fast‑paced or high‑pressure environment.
• Strong customer service orientation with a high attention to detail.

Nice To Haves

• Students pursuing a degree in Information Systems, Computer Science, or a related field, or equivalent work experience.
• Strong research, organizational, and analytical skills, with the ability to assist or educate users.
• Experience using word processing, spreadsheet, database, internet, email, and scheduling applications.
• Experience in roles requiring effective verbal, written, and interpersonal communication skills.

Responsibilities

• Under the direction of team members, the intern learns to resolve minor computer and technical issues.
• Accurately documents issue details and resolutions in the ITIL ticketing system.
• Provides regular updates to support staff regarding the status of projects, incidents, and service requests.
• Responds to messages and requests according to established priority and response schedules.
• Learns to support new and existing systems while staying current with relevant technology changes.
• Assists with the implementation of enterprise‑defined hardware and software security policies.
• Works collaboratively with team members to identify solutions and complete tasks that support individual and team goals.
• Gains knowledge of the department’s and facility’s functions and operations.
• Participates in a variety of projects that support departmental or facility needs.
• Performs other duties as assigned.

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Learn more about our comprehensive benefits package here.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution.
• The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.
• Caregivers are eligible to participate in PEAK on day 1 of employment.
• Learn more.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED