Apprentice Funeral Director

Cress University • Madison, WI

1d

About The Position

This position, under direct supervision of a licensed individual, works with client families to arrange and carry out all desired services associated with preparation, memorialization and burial or cremation of the deceased. While gaining on the job experience they ensure that the expectations of our client families and their guests are exceeded.

Requirements

• Four-year degree or equivalent combination of education, training and experience preferred.
• Active attendance or enrollment in a Mortuary School/Program required.
• Ability to pass applicable Board exams. (National/State).
• Valid state issued driver’s license in good standing and acceptable driving record.
• Ability to read, write, and speak English fluently.
• High degree of overall computer proficiency.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Ability to effectively present information to client families, co-workers, and leadership.
• Demonstrated willingness to participate in growing market share through active, personal participation in complimentary, community-based organizations.
• Ability to communicate effectively with internal and external customers, community leaders, and grieving client families.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Ability to maintain a positive attitude and working environment through organization and communication.
• Ability to actively listen to the needs of client families.
• Attention to detail and follow-through.
• Tactful and professional behavior when dealing with complaints or dissatisfaction with services or merchandise.

Nice To Haves

• Bilingual is a plus.

Responsibilities

• Observes and assist the Funeral Director in consulting with client families or legal representative of the deceased to create services designed to meet their memorialization expectations.
• Ensures that client families are presented with all merchandizing and service options available.
• Obtains information needed to complete required documents such as obituaries, death certificates, burial permits, and insurance.
• Participates in all service arrangements and details with clergy, other presiding persons, fraternal or military organizations, and others who may participate in conducting the funeral service.
• Utilizes systems to record merchandise selections, enter contracts, and complete necessary forms.
• Assists with planning and scheduling of visitations and services.
• Under direction of licensed Funeral Director and/or Embalmer, participates in preparation of the deceased: dressing and casketing.
• Assists with placing caskets in visitation area, adjust light fixtures, and arrangement of flowers or plants.
• Takes part in directing and ushering families and service attendees to and from the location of the funeral service.
• Assists in the transportation of client family to ensure a timely departure and arrival.
• Assists with arranging and coordinating shipment of remains to and from other cities and locations.
• Works removals /first-calls as needed.
• Identify and remedy all hazards on grounds.
• Other duties as assigned.

Benefits

• Financial assistant programs encouraging employees through education and development in industry related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level