Apprentice Device Repair Technician and Sales Associate

Batteries Plus • Redding, CA

412d • $33,280 - $35,360

About The Position

The Apprentice Device Repair Technician and Sales Associate at Batteries Plus Bulbs in Redding, CA, is responsible for both repairing small electronic devices and providing excellent customer service in a retail environment. This role combines technical skills with sales responsibilities, allowing the technician to engage with customers, assist in product purchases, and maintain inventory while ensuring a high standard of store appearance and cleanliness.

Requirements

• H.S. diploma/equivalent plus 3-6+ months of customer service experience preferred.
• Demonstrated technical aptitude and ability to quickly pick up on new processes and technologies.
• Demonstrated attention to detail and ability to effectively manage and track multiple commitments.
• Excellent communication and customer service skills with a strong customer service focus.
• Ability to calculate simple math, percents, ratios, and algebraic expressions and read gauges.

Nice To Haves

• Experience in retail sales or customer service roles.
• Basic understanding of electronics.

Responsibilities

• Repair cell phones, tablets, and other devices as needed (training provided).
• Receive, pack, and ship devices.
• Maintain proper inventory.
• Greet customers promptly, determine needs, and answer questions.
• Assist retail and commercial customers in the purchase of batteries and light bulbs (training provided).
• Ask questions to identify potential commercial customers.
• Replace batteries in vehicles, watches, key fobs, cell phones, and more (training provided).
• Answer phones, assist callers, and ensure messages are relayed in a timely, accurate manner.
• Load, unload, and deliver or arrange delivery of products.
• Maintain proper inventory by stocking and facing shelves.
• Add-on and upsell products.
• Maintain store appearance and cleanliness.
• Develop and maintain current knowledge of product and service offerings.
• Adhere to general and specific safety standards.
• Engage as a 'can-do' team member, proactively following through on commitments and tasks.

Benefits

• Hourly pay of $16-17 per hour plus special incentive pay (bonuses for selling certain items and promotions).
• Paid time off (PTO) and sick time.
• Medical plan contribution.
• Retirement plan with a match of up to 5%.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees