Appraisal Support Specialist

Cake Mortgage Corp.•Los Angeles, CA

About The Position

CAKE Mortgage is a cutting-edge wholesale mortgage lender specializing in Non-QM products. We're redefining the lending experience with innovative programs, streamlined processes, and a commitment to speed and precision. As we grow, we're looking for forward-thinking professionals who thrive in fast-paced, collaborative environments. The Appraisal Support Specialist is responsible for supporting the appraisal process from order placement through delivery, ensuring accuracy, compliance, and timely resolution of issues. This role serves as a key point of contact for brokers, appraisers, and internal staff, providing expert guidance on appraisal requirements, form types, and loan program guidelines. The ideal candidate has deep mortgage industry experience, strong appraisal knowledge, and the ability to manage escalations efficiently.

Requirements

Minimum of 3+ years of experience in the mortgage industry
Strong working knowledge of residential appraisals and appraisal form types by loan program and property type
Experience handling appraisal escalations and issue resolution
Proficiency with Encompass LOS (preferred but not required)
Experience working in an appraisal ordering system ( Valuelink or other similar systems)
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Prior experience in appraisal desk, appraisal review, or appraisal coordination roles
Familiarity with investor guidelines (Non-QM, DSCR, Fannie Mae, Freddie Mac, FHA, VA)
Ability to manage multiple priorities in a fast-paced environment
Appraisal process expertise
Problem-solving and escalation management
Customer service mindset for broker and internal support
Time management and prioritization
Strong technical and system navigation skills

Responsibilities

Manage and support appraisal orders within the company’s appraisal ordering system
Review appraisal orders for accuracy, completeness, and alignment with loan program and property type requirements
Demonstrate strong understanding of appraisal form types (e.g., 1004, 1025, 1073, etc.) based on loan programs and property types
Assist brokers and internal teams with appraisal-related questions, issues, and escalations
Communicate effectively with appraisers, appraisal management companies (AMCs), brokers, and internal stakeholders
Track appraisal status, follow up on delays, and ensure timely delivery
Identify and resolve appraisal issues while maintaining compliance with investor and regulatory guidelines
Utilize Encompass to review loan files and ensure appraisal data is accurately reflected
Support process improvements related to appraisal ordering and tracking