Appraisal Specialist

CarMax • Houston, TX

101d

About The Position

Under limited Supervision, responsible for providing customer service and helping to meet individual and store Appraisal Buy goals. The role involves providing exceptional service throughout the customer's experience, establishing rapport quickly with all types of customers, and demonstrating confidence in the CarMax appraisal process. The Appraisal Specialist communicates effectively both in-person and over the phone to discover the customer's motivation to sell their car and follows up with customers still deciding. They serve as an advocate for CarMax by sharing what makes the company the smart choice and facilitate steps of the appraisal process, such as discovery, delivering appraisal offers, and overcoming objections. The position requires the ability to cope with pressure and difficult situations while maintaining a positive and energetic experience for customers. Additionally, the specialist maintains a working knowledge of CarMax products and transitions customers to the proper team if additional opportunities are discovered. They collect and transcribe data to accurately input information for the appraisal offer and seek out opportunities for self-development, participating in training and welcoming feedback. The role is set in a fast-paced environment, requiring high energy to engage with multiple customers an hour, while building and maintaining strong relationships and demonstrating excellent teamwork.

Requirements

• Ability to deliver exceptional customer service.
• Ability to read, interpret, and transcribe data.
• Ability to multi-task in a high energy, fast-paced work environment.
• Effective speaking and listening skills.
• Completion of CarMax provided training and attendance at scheduled meetings.

Responsibilities

• Providing exceptional service throughout the customer's experience.
• Establishing rapport quickly with all types of customers.
• Communicating effectively both in-person and over the phone.
• Serving as an advocate for CarMax.
• Facilitating steps of the appraisal process.
• Coping with pressure and difficult situations.
• Maintaining a working knowledge of CarMax products.
• Collecting and transcribing data for appraisal offers.
• Seeking out opportunities for self-development.
• Working in a fast-paced environment.
• Building and maintaining strong relationships.

What This Job Offers

• Job Type: Full-time
• Industry: Motor Vehicle and Parts Dealers