Appraisal Specialist

CarMax • Fresno, CA

4d • $17 - $17 • Onsite

About The Position

CarMax, the way your career should be! General Summary: Under limited Supervision, responsible for providing customer service and helping to meet individual and store Appraisal Buy goals.

Requirements

• Deliver exceptional customer service
• Read, interpret and transcribe data in order to maintain accurate records
• Multi-task in a high energy, fast-pace work environment
• Speak and listen effectively when dealing with internal and external customers
• Complete CarMax provided training and attend scheduled meetings

Responsibilities

• Providing exceptional service throughout the customer's experience.
• Establishing rapport quickly, with all types of customers, demonstrating confidence in your role and the CarMax appraisal process
• Communicating effectively both in-person and over the phone to discover the customer’s motivation to sell their car and follow up with customers still deciding.
• Serving as an advocate for CarMax by sharing what makes us the smart choice.
• Facilitating steps of the appraisal process, such as discovery, delivering appraisal offer, and overcoming objections.
• The ability to cope with pressure, difficult situations and bounce back to present the same positive and energetic experience to the next customer and everyone after that.
• Maintaining a working knowledge of CarMax products and appropriately transitioning customers to the proper team if additional opportunities are discovered
• Collecting and transcribing data in order to accurately input information for the appraisal offer.
• Seeking out opportunities for self-development, participating in training, and welcoming and acting on feedback.
• Working in a fast-paced environment, with a high level of energy to engage with multiple customers an hour.
• Building and maintaining strong relationships and demonstrating excellent teamwork.
• Ability to follow up and re-engage with customers to stay in continuous contact with them.
• Building and maintaining strong relationships and demonstrating excellent teamwork.

Benefits

• Except as otherwise required by state law, those considered part-time are eligible for sick time only in states that mandate it and amounts are accrued on a per pay period basis and range from 24 hours to unlimited based on state rules.
• In Washington, part-time Associates receive sick leave consistent with state law.
• Part-time Associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and subject to a 1 year waiting period.
• Part-time Associates are also eligible for 4 hours of Floating Holiday Time each calendar year subject to manager approval.
• For more details about benefits, please visit our CarMax Benefits website.
• Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed