Appraisal Manager

County of Wake, NC•Raleigh, NC

5d•Onsite

About The Position

Wake County Tax Administration is looking for a Real Property Appraisal Manager to join our team. As an Appraisal Manager, you will enjoy competitive pay, excellent benefits and lead a team that focuses its work in the most fiscally responsible, customer focused and service driven approach possible. Join a dynamic team of collaborative leaders and take your career to the next level! The Appraisal Manager reports to the Appraisal Director and works in collaboration with the other Appraisal Managers to manage staff and work processes of the real property appraisal division. The position also liaisons with managers in Tax Administration’s call center. As a Real Property Appraisal Manager, you will: Specialize in managing real estate support staff who perform the detailed work and research necessary for mass appraisal including, but not limited to, appraisal related data entry and ownership transfers, annual building permit allocation and Tax Relief programs Work collaboratively with other appraisal managers and provide backup for residential revaluation and annual real property assessment tasks Manage the legal appeals process for annual applications Oversee the daily duties of real estate division staff, including administering the pay for performance system and addressing human resource matters. Hire or assist in hiring, and training real estate appraisal and support staff Identify and implement, if necessary, changes to business processes Coordinate with the Wake County Information Services department and external vendors to implement and maintain software platforms necessary to produce sound appraisals Work with the Appraisal Director, develop and monitor work plans, operational and revaluation budgets Assist the Appraisal Director with/on special projects or external inquiries as needed About Our Team It’s true, not many taxpayers enjoy receiving a property tax bill, even though taxes go to support the many important services needed in a community. Our team goes above and beyond to ensure the citizens of Wake County receive a fair and accurate assessment. The many local, state, and national awards we have proudly earned reflect our dedication to innovative first-rate service and performance. With over 450,000 parcels, properties in Wake County range from vacant land to single family residences to apartment buildings to commercial high rises, all needing to be assessed fairly and equitably. Our office encourages continued professional growth through working towards IAAO designations and other continuing education opportunities. What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Requirements

Bachelor's degree in Accounting, Business Administration or related field
Four years of experience in accounting or appraisal
North Carolina Department of Revenue - Real Property Appraiser II within 1 year of employment
Equivalent education and experience are accepted
Please include ALL prior work experience on your application and resume.

Nice To Haves

Four years of management experience working in an urban government setting
Strong understanding of all approaches to valuation including cost, sales comparison, and income
Comprehensive knowledge of the principles and practices of local government taxation and of the North Carolina Machinery Act
Extensive experience with appraisal and assessment of real property
Robust data extraction and analysis skills
Significant experience with report generation and distribution
IAAO designation of CAE, RES, and/or AAS preferred but not required
Strength in exercising independent and sound judgment in analyzing situations and making decisions involving a variety of fiscal and business areas
Exceptional communicator with the ability to express oneself clearly, concisely, and factually with tact and diplomacy
Strong conflict resolution abilities to effectively manage concerns and disputes
Detail oriented with strong analytical and problem-solving skills
Demonstrated history of continuous improvement and strong leadership and management experience

Responsibilities

Specialize in managing real estate support staff who perform the detailed work and research necessary for mass appraisal including, but not limited to, appraisal related data entry and ownership transfers, annual building permit allocation and Tax Relief programs
Work collaboratively with other appraisal managers and provide backup for residential revaluation and annual real property assessment tasks
Manage the legal appeals process for annual applications
Oversee the daily duties of real estate division staff, including administering the pay for performance system and addressing human resource matters.
Hire or assist in hiring, and training real estate appraisal and support staff
Identify and implement, if necessary, changes to business processes
Coordinate with the Wake County Information Services department and external vendors to implement and maintain software platforms necessary to produce sound appraisals
Work with the Appraisal Director, develop and monitor work plans, operational and revaluation budgets
Assist the Appraisal Director with/on special projects or external inquiries as needed