Appointment Specialist

Center for Family Health • Jackson, MI

2d • Onsite

About The Position

Center for Family Health (CFH) is seeking a friendly, patient-focused Appointment Specialist to support our mission of Opening the Door to Healthcare for All . In this role, you will be the first point of contact for patients—providing exceptional customer service while accurately scheduling appointments and connecting individuals to the care and resources they need.

Requirements

• High school diploma or equivalent
• Strong communication, organizational, and computer skills
• Ability to work in a fast-paced, team-oriented environment

Nice To Haves

• Customer service or healthcare office experience preferred

Responsibilities

• Greet and assist patients in person and by phone
• Schedule appointments accurately following clinic guidelines
• Verify and update patient information in electronic systems
• Answer questions and route patients to appropriate departments
• Coordinate transportation and translation services as needed
• Follow up on missed appointments to support patient access to care

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Short-Term and Long-Term Disability
• Life Insurance
• 403(b) Retirement Plan with 3% employer match after one year
• Public Service Loan Forgiveness (PSLF) eligibility
• Continuing Education opportunities
• Generous Paid Time Off
• 9 Paid Holidays plus 1 Personal Holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED