Appointment Setter / Purchasing Service Representative

Don Hattan West•Wichita, KS

About The Position

As a Purchasing Service Representative you will connect with individuals who have expressed interest in selling their vehicle through Kelley Blue Book, Facebook Marketplace, and similar platforms. You will schedule appointments and work with customers to purchase used vehicles, creating a positive, easy, low-pressure experience. This is an ideal position for someone with a background in customer service, hospitality, or call centers who thrives in a structured, team-oriented environment.

Requirements

Consistent and dependable - shows up ready to work and follows through
Process-oriented - comfortable following established systems and workflows
Team-focused - cooperative, easy-going, and supportive of others
A strong listener - empathetic, patient, and able to understand customer needs
Positive communicator - friendly, approachable, and non-confrontational
Hardworking - motivated with a strong work ethic and drive to meet goals
Great on the phone - excellent phone etiquette and able to connect with others quickly

Responsibilities

Make a high volume of outbound calls (60+ per day) to qualified leads
Schedule appointments for customers to bring in their vehicles to be appraised and purchased
Respond to leads via phone, text, email, and messaging platforms
Provide a friendly, professional, and helpful first impression of the dealership
Follow up consistently with prospective sellers to maintain engagement
Coordinate with the sales and purchasing teams to ensure smooth appointments
Support the purchasing team with administrative and communication tasks