Appointment Setter/BDC Rep

Anderson Automotive Group

90d

About The Position

Our Fred Anderson Nissan of Asheville location is looking for sales appointment setters/BDC reps. The main objective is to assist guests with product information questions and set them up with an appointment to meet with a sales professional. Our sales appointment schedulers/BDC reps are the initial contact for Internet sales leads.

Requirements

• Prior customer service experience
• Excellent teamwork skills
• Prior sales experience (is preferred)
• Positive and hardworking demeanor
• Strong computer skills with the ability to use computer software
• Eagerness to improve and a collaborative attitude
• Time management skills
• Strong listening skills with the ability to build rapport with others
• Organizational skills
• Valid Driver’s license with an acceptable motor vehicle record
• High school diploma or equivalent

Responsibilities

• Answer customer calls and establish follow-up with sales appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Continuous follow-up with interested leads for 90 days as well as following up with leads that are not ready to make an appointment or no-show
• Provide customers with product information and direct them to appropriate dealership resources
• Participate in team and process development sessions- keeping positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily
• Walking the lot to stay up to date on inventory
• Assisting with getting vehicles fueled up and over to our detail departments

Benefits

• 5-day work weeks - CLOSED ON SUNDAYS
• Flexible Saturday shifts
• Training is provided
• Competitive pay plans with base + bonus
• A culture of caring, belonging, and respect for everyone
• Managers that people want to work with
• Career growth and advancement
• Leadership development, innovative training, and learning systems
• Competitive compensation plans
• 401k retirement plans with company match
• Comprehensive health benefits packages, including telehealth and behavioral health services
• Industry-leading maternity and paternity leave
• Relocation packages
• Paid employee referral program
• Recognition and bonus programs
• Paid time off, bereavement, and vacation benefits
• Employee discounts on parts, service, vehicle purchases, and local entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED