Appointment Secretary- OB/GYN Medical Center Associates

Gulf Coast•Houston, TX

3d•Onsite

About The Position

We are a group of providers united by our clinically integrated, high-performance network and shared belief that physician autonomy is key to improving healthcare. As a physician-led medical group, we provide the tools, talent, and technology that enable you to improve patient care and your practice’s economic outcomes. We remove administrative work to help you transition to and thrive in value-based care so you can focus on patients, not paperwork and policy. Location: Onsite at 7900 Fannin St # 4000, Houston, TX 77054 Schedule patient and ancillary department appointments in a professional, efficient and timely manner; provide excellent customer service to external and internal customers. Be informative to all customers.

Requirements

1+ year of experience, preferably in a OB/GYN medical office setting..
1+ year of PBX or call center experience.
Basic computer literacy.
Ability to handle yourself in a professional manner.
Ability to accurately enter patient data into office software.
Be a self-motivator and problem solver.
High School Graduate or GED.

Nice To Haves

1+ year of Athena EMR experience (Preferred).

Responsibilities

Schedule and reschedule new patients and established patients’ appointments.
Register new patients and update established patients’ accounts.
Collect/update patient insurance information during each call.
Be knowledgeable with doctor’s specialties, office locations, insurance guidelines, scheduling protocols.
Phone backup for nurses during lunch or when doctors are out.
Overhead page when necessary.
Be familiar with nurses and doctors “Emergency on Call” protocol.
Be flexible with multitasking during high call volume peaks.
Answer websites and smile reminder emails.
Make exit appointments for doctors and ancillary departments.
PBX and be knowledgeable in all areas of Ob/GYN Medical Center, CBO, MSO and Satellites (locations, personnel directory, websites).
Mail out patient recalls.
Damage control with unsatisfied patients.
Mail out new patient packages when necessary.
Follow HIPAA guidelines.
Other miscellaneous duties as assigned.