Appointment Scheduling Specialist – Texas Center for Joint Replacement Clinic – Full-Time, Days

Texas Health Resources • Plano, TX

78d

About The Position

The Appointment Scheduling Specialist at the Texas Center for Joint Replacement Clinic is responsible for delivering care to patients by utilizing the Appointment Scheduling Specialist Process. This role involves scheduling all inpatient and outpatient surgeries, medical procedures, tests, and studies as directed by the physician. The specialist will also handle phone calls, schedule patient appointments, conduct patient pre-certifications, and communicate with patients regarding their appointments and instructions for procedures and tests. Additional responsibilities include gathering insurance information and patient personal data, collecting fees such as co-pays, and demonstrating positive professional customer service in all interactions.

Requirements

• High School Diploma or equivalent (required)
• 2 years Scheduling experience in Healthcare environment (strongly preferred)
• Check in / Check Out, Referral, and Phone Coverage experience (strongly preferred)
• Requires strong customer skills
• Good communication skills
• Possess a strong work ethic and a high level of professionalism
• A team player who handles multiple projects simultaneously in a fast paced environment

Responsibilities

• Delivers care to patients utilizing the Appointment Scheduling Specialist Process
• Schedules all inpatient and outpatient surgery and medical procedures, tests and studies by the physician
• Responsible for answering phone calls and scheduling patient appointments
• Conduct patient pre-certification to ensure coverage for appointments and medical care
• Schedule tests, procedures, and referral appointments
• Communicate with patients regarding appointments and instructions for procedures and tests
• May collect fees such as co-pays / co-insurance
• Gathers insurance information and patient personal data
• Demonstrates positive professional customer service in all patient, staff, and visitor contacts
• Performs other duties as assigned

Benefits

• 401k
• PTO
• Medical insurance
• Dental insurance
• Paid Parental Leave
• Flex spending
• Tuition reimbursement
• Student Loan Repayment Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees