Appointment Scheduling Specialist – Heart & Vascular Specialists Clinic – Full-Time, Days

Texas Health Resources • Dallas, TX

93d

About The Position

The Appointment Scheduling Specialist at Texas Health Heart & Vascular Specialists Clinic is responsible for delivering care to patients through the Appointment Scheduling Specialist Process. This role involves scheduling all inpatient and outpatient surgeries, medical procedures, tests, and studies as directed by the physician. The specialist will answer phone calls, schedule patient appointments, conduct pre-certifications to ensure coverage for appointments and medical care, and communicate with patients regarding their appointments and instructions for procedures and tests. The position requires a strong work ethic, professionalism, and the ability to handle multiple projects in a fast-paced environment.

Requirements

• High School Diploma or equivalent (required).
• 2 years related experience in a Healthcare environment (strongly preferred).
• Requires strong customer skills.
• Good communication skills.
• Possess a strong work ethic and a high level of professionalism.
• A team player who handles multiple projects simultaneously in a fast-paced environment.

Responsibilities

• Delivers care to patients utilizing the Appointment Scheduling Specialist Process.
• Schedules all inpatient and outpatient surgery and medical procedures, tests, and studies by the physician.
• Responsible for answering phone calls and scheduling patient appointments.
• Conducts patient pre-certification to ensure coverage for appointments and medical care.
• Schedules tests, procedures, and referral appointments.
• Communicates with patients regarding appointments and instructions for procedures and tests.
• May collect fees such as co-pays/co-insurance, gathers insurance information and patient personal data.
• Demonstrates positive professional customer service in all patient, staff, and visitor contacts.
• Performs other duties as assigned.

Benefits

• 401k
• PTO
• Medical insurance
• Dental insurance
• Paid Parental Leave
• Flex spending
• Tuition reimbursement
• Student Loan Repayment Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees