Appointment Scheduling Specialist - 3147 - Full Time

Wilmington Health PLLC • Wilmington, NC

69d

About The Position

The Appointment Scheduling Specialist is responsible for managing patient appointments, providing outstanding customer service, and ensuring efficient coordination of medical services. This role includes scheduling appointments, verifying insurance information, handling patient inquiries, and ensuring accurate entry of patient details. The Specialist plays a crucial role in maintaining smooth communication between patients, providers, and office staff.

Requirements

• High school diploma or equivalent.
• Previous experience in a medical office or similar role, particularly in appointment scheduling and patient interaction.
• Strong communication skills, with a focus on empathy and active listening.
• Proficient computer skills, including experience with scheduling software and electronic health record (EHR) systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and accuracy in data entry.
• Excellent communication and interpersonal skills.
• Ability to manage high volumes of calls and multitask in a fast-paced environment.
• Friendly and professional demeanor.
• Ability to handle patient inquiries with empathy and resolve issues in a timely manner.
• Adaptable to changes in scheduling and able to work under pressure.

Nice To Haves

• Familiarity with insurance plans such as Tricare and Medicaid.

Responsibilities

• Handle all incoming calls from patients to schedule appointments for medical care, and screening and diagnostic testing.
• Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism.
• Schedule, reschedule, confirm, or cancel patient appointments as requested.
• Make new patient appointments, ensuring that all demographic and insurance information is entered accurately into the system.
• Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions.
• Utilize scheduling software to coordinate and organize patient appointments efficiently.
• Work closely with healthcare providers to accommodate urgent and specialized appointment requests.
• Provide appointment reminders, including office locations, required paperwork (mailed or available on the website), and any balance due on the account.
• Explain relevant health plan information and assist patients in understanding their coverage.
• Communicate promptly with patients regarding any schedule changes, cancellations, or adjustments.
• Enter and update patient demographic information, including policyholder details and insurance information.
• Verify insurance coverage, including Tricare and Medicaid, ensuring accurate information is reflected in the system.
• Reschedule appointments when providers are out of the office and communicate changes to patients, collaborating with office staff when necessary.
• Collect copays for same-day virtual visits and ensure proper documentation is maintained.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 501-1,000 employees